GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJul 20, 2018

Linda, Please allow us to apologize for such a negative experience 😔 We have been working every day to improve our customer service and products. Our records indicate that customer service has already addressed the situation accordingly and in a timely manner. We do hope to hear from you again at some point in the future. If we do, please don't hesitate to use code: trust20 to receive 20% off. Again, many apologies 🙏🏾 -The PupSocks Team

Response from GoPupSocksJul 17, 2018

Hi Laura, Thank you for your review of the PupSocks order you received! We are saddened to hear that your socks did not arrive as you anticipated! We strive for our valued customers to be satisfied with their purchase and we will do what we can to ensure this happens. Since you've placed your order, we've upgraded our socks to a new thicker, softer sock! We'd be more than thrilled to issue you a new pair of socks free of charge! If you'd like to receive a complimentary pair of socks, please contact our Customer Service Team, [email protected]. One of our customer service representatives will be happy to assist you and issue a replacement pair of socks in our new and improved design. Thanks in advance. The PupSocks Team

Response from GoPupSocksJul 17, 2018

Hi Lauren, Thank you for your review of the PupSocks order you received! We are saddened to hear that your socks did not arrive as you anticipated! We strive for our valued customers to be satisfied with their purchase and we will do what we can to ensure this happens. Since you've placed your order, we've upgraded our socks to a new thicker, softer sock! We'd be more than thrilled to issue you a new pair of socks free of charge! If you'd like to receive a complimentary pair of socks, please contact our Customer Service Team, [email protected]. One of our customer service representatives will be happy to assist you and issue a replacement pair of socks in our new and improved design. Thanks in advance. -The PupSocks Team

Response from GoPupSocksJul 16, 2018

Hi Kristen, Thank you for your review of the PupSocks order you received! We are saddened to hear that your socks did not arrive as you anticipated! We strive for our valued customers to be satisfied with their purchase and we will do what we can to ensure this happens. Since you've placed your order, we've upgraded our socks to a new thicker, softer sock! We'd be more than thrilled to issue you a new pair of socks free of charge! If you'd like to receive a complimentary pair of socks, please contact our Customer Service Team, [email protected]. One of our customer service representatives will be happy to assist you and issue a replacement pair of socks in our new and improved design. Thanks in advance. -The PupSocks Team

Response from GoPupSocksJul 16, 2018

Leslie, We are saddened to hear that your socks did not arrive as you anticipated! We strive for our valued customers to be satisfied with their purchase and we will do what we can to ensure this happens. Can you please email us a photo of the socks you received to [email protected]? One of our customer service representatives will be happy to assist you and issue a replacement pair of socks in our new and improved design. Thanks in advance. -The PupSocks Team

Response from GoPupSocksJul 5, 2018

Grant, We are so sorry to hear your socks did not arrive as you had anticipated! We recently improved our sock quality and are working every day to improve our company. Can you please send us a photo of the socks you received to [email protected]? We will be able to rectify the situation with a reprint. Thank you for your review! -The PupSocks Team

Response from GoPupSocksJul 5, 2018

Hi! Thanks for your review of your PupSocks order! We are so sorry to hear that your socks didn't turn out as you had anticipated. We're sure our designers did the best they could with the image you provided. They don't enhance or edit images in anyway besides cropping your furry friends face so the darker image on the replacement pair sounds bizarre. If you'd like you can contact our customer service team with a new image of your Pup and they'll send you out a replacement pair free of charge! We want to be sure you can rock your PupSocks proudly and we'll do what we can to ensure you have a great pair of socks! Thanks again! The PupSocks Team

Response from GoPupSocksJun 13, 2018

Hi Madison, We are terribly sorry the socks you received were not a good fit! We will be more than happy to assist you with the correct size. No worries, customer service will be reaching out immediately to resolve your order issues. Thank you for your purchase!