Added a note saying I wanted two cat socks, not one dog and one cat. They still sent one pair of socks with dog paws and bones...
Response from GoPupSocksSep 20, 2018
Josef,
Thank you for your review!
We do apologize that your order was not what you had anticipated. After further review of your order details, we could not see where there were any notes left for our design team or any direct correspondence to our team about your order preference. We can see that you placed an order for a PupSocks + CatSocks Bundle, however, because there were no notes to specify that you did not want the dog pattern, we printed the photos uploaded on the designs that were selected. Our records indicate that our Customer Service Team have been in correspondence with you regarding a replacement for the pair that you did not intend to receive and with this effort we hope to deliver what was expected when you placed your order! 🙂 We appreciate your business and thank you for your understanding.
-The PupSocks Team
BE
Bethany
Two different sizes
The socks were cute, but they sent me two different sizes. I was very disappointed. I had used a different company for previous pair, tried this one to see the difference and I like that they had white socks, but will definitely be using the previous one from here on out. They were a gift for a friend who’s dog passed away, super big bummer.
Response from GoPupSocksSep 19, 2018
Bethany,
Oh no! We are so sorry to hear that your socks arrived with size discrepancies! We are honored that you chose us to provide such a sensitive gift for your friend! We would like to rectify the situation by sending you a replacement pair of socks. Keep an eye out for an email from one of our customer service representatives with an update on your replacement pair of socks!
-Marietta from The PupSocks Team
TO
Tom
SHIPPING
Although I'm sure the socks are fantastic, I am yet to receive them. It has been almost a month and from all reports your courier service is terrible.
Response from GoPupSocksSep 17, 2018
Hi Tom,
Thanks for your PupScoks purchase!
We are terribly sorry you have not received your order as of yet. Please note that our international shipping timeframes can take up to 20 business days(4 weeks) depending on your location. We appreciate your patience and will contact you with an update on the tracking status of your order. Thank you for your feedback.
-The PupSocks Team
ME
Melanie
Quality sucks and no shape to the sock.
Quality sucks and no shape to the sock.
They originally didn’t want to print my picture fully, they wanted to only cut my head out, because that’s what they do, then finally they did what I wanted. Even though there is a spot that you can write “comments you want to tell the maker of your sock” I said “shoulder and arm included” they pretty much said “we don’t do that, we do heads only” finally convinced them that that’s what I want. Then the socks came, extremely late, and they are bad quality, shape of them is a giant tube no form for the heal, sizing is all wrong, I got a men’s 10-13, and it is super tight on me (I’m a women’s 7). So I emailed them and told them this, and they responded “they are prestretched so the image won’t warp, so when you wear them after a while then they form to your foot” how is it prestretched if it’s too small for his foot. He can’t wear them.
I was hoping for a refund cause we can’t use the socks, doesn’t fit anyone. No ones foot is a straight tube.
Response from GoPupSocksSep 12, 2018
Melanie,
Thank you for your review on PupSocks!
We are so sorry to hear your socks did not arrive as you had anticipated! The note section on our website is intended for our customers to leave instructions for our designers to either include or leave out hats or bandanas in the crop. Unfortunately, we do not print full photos or bodies, due to it affecting the quality of the print. We made an exception with your order due to it being placed on hold and the technical difficulties we encountered with our emails delivering to you while we waited for further instructions from you on how to proceed with your order. We do encourage our customers to wash their socks before they are worn due to the printing process affecting the first impression of the socks form and sizing. After looking further into your correspondence, it appears as if our customer service representative misunderstood your intentions and we do apologize for any inconvenience this may cause. Rest assured, one of our customer service representatives will be reaching out to you via email with a resolution.
-The PupSocks Team
DI
Diane
For the cost i really did not like the…
For the cost i really did not like the material used for the socks. Possibly that material is all you can print on but meh, not my favorite. Plus the images make the socks appear like it is normal material.
Response from GoPupSocksSep 12, 2018
Hi Diane,
Thank you for reviewing PupSocks!
We are so sorry that you were not impressed with the quality of the socks you received. Please keep in mind that our socks are considered a novelty item. Additionally, our socks are made of 60% Polyester, 10% Acrylic, 25% Nylon, 5% Spandex using a special process called sublimation that involves a heated press to seal your image into the sock material. Please contact us directly with any additional concerns you may have. Thank you so much for your purchase.
-The PupSocks Team
SA
Sarah
Still haven’t received my order it’s…
Still haven’t received my order it’s been 4 weeks, got lost in transit nobody told me and still waiting
Response from GoPupSocksSep 12, 2018
Sarah,
Thank you for your review on PupSocks!
We are terribly sorry that your order was stuck in transit. After looking further into your order details, we see that one of our Customer Service Team members reached out and informed you of the current status and that a replacement would be issued. Currently, your international replacement order has been shipped and is on its way. Please note that international orders may take up to 4 weeks to arrive depending on your international location. We do apologize for the delay and the inconvenience it may have caused. We appreciate your business as well as your patience!
-The PupSocks Team
KA
Kathleen
I ordered white socks and got blue
I ordered white socks and got blue. The documentation to show this was nonexist. I was not overly impressed with the product. I will not order again.
Response from GoPupSocksAug 22, 2018
Kathleen,
Thank you for your review!
We are terribly sorry to hear that your order did not arrive as you had anticipated! Our records indicate that your order was placed for our Blue PupSocks, however, we do apologize for this mishap! One of our team members will contact you shortly with details regarding a replacement. We apologize for any inconvenience this may have caused you. Thanks again!
-The PupSocks Team
RA
Rachel
I received my pup socks yesterday
I received my pup socks yesterday, and wasn’t 100% happy with how they look, infact they looked nothing like the picture on the website the way that the images have been cut was terrible. Feeling a little bit upset as they cost me $40 AUD and they did not exceed my expectation.
Response from GoPupSocksAug 22, 2018
Rachel,
Thank you for your review on PupSocks!
We are terribly sorry to hear that your order did not exceed your expectations 😔. One of our team members will contact you shortly with details regarding a replacement. We apologize for any inconvenience this may have caused you. Thank you for your review!
-The PupSocks Team
