The idea to give a present like this is great, but the quality of the sock materials does not seem great, and for the price (30$ a pair) it seems it could be much better.
Response from GoPupSocksFeb 27, 2018
We're sorry that you were less than impressed with the quality of your socks, Mauricio 😔
Have you been able to wash them yet? Your socks seem thin upon first impression due a heat sealing process called sublimation that we use during production of your socks. However, a good rinse cycle should pop those suckers right back to premium sock shape 🚿
JM
Jeannette M.
Customer Service is Awful
The socks are cute, but the customer service is horrible. Their website says that if you need to change anything on your order, if you contact them within 24 hours of placing it they will take care of it. FALSE. I uploaded the wrong picture of my Aussie by mistake and emailed them Immediately with the correct picture. I never got a response to it. The next email I got was that the order shipped. I got the socks with the Wrong picture on them, AND there were ink spots all over 2 of the pairs of socks. You would think they would acutally LOOK at their product before mailing it out with ink spots all over them. I am going to go through a different company next time. One that actually has customer service.
Response from GoPupSocksMar 1, 2018
Let us offer our apologies for your damaged order, and the fact that your order change was not addressed in a timely manner 😥 We would love nothing more than for you to have a new, clean pair with your corrected image ASAP! If you wouldn't mind visiting https://gopupsocks.com/contact-us/, one of our Customer Service Representatives can resolve this immediately ☝🏾
DM
David M.
Pics were great and done well but the…
Pics were great and done well but the quality of the sock itself is pretty bad.
Response from GoPupSocksMar 2, 2018
So sorry to hear that you were less than impressed with the physical quality of your socks!
Have you been able to give them a wash yet? If not, we suggest giving that a try as it should yield some pretty positive results. Your socks appear out of shape upon arrival due to a heat sealing process called sublimation we use when producing them. However, that rinse should pop them right back to normal 🚿
BE
Benjamin
At least they tried to remedy their mistake...
PupSocks apparently has a rule of only one face per sock. It is indeed written on their website, but very small and not in an obvious way. I went through the trouble of cropping an image myself that had two faces (touching close together) and sent it in. They sent me a pair of socks with my image further cropped to omit one of the two faces. They didn't even bother emailing me to ask for clarification - or to mention to me that the order that I had already paid for was not going to be what I thought it was - or even to at least give me the option of choosing which of the two faces I could have. They just went ahead and did it. When I emailed them, quite upset, they mentioned that they do make exceptions and that all I needed to do was send them an image that had two faces touching very close together... which I had already done... which they had not used, but rather cropped...
That being said at the very least they made up for their mistake by sending me a second pair with the correct image. Unfortunately, I had ordered them for a very special occasion, which had then already passed.
It just sucks because this is obviously a mistake that happened cause someone somewhere was just following procedure, or they don't have the proper procedures in place to begin with. An actual human being, somewhere along the line, actually needs to look at something, the entire situation from start to finish, and actually say "Yes, this is what this person wants, I approve, go for it!" instead of an automated system of procedures just moving along like a factory assembly line.
Anyways. The socks are cosy though. I'd give 2.5 out of 5 stars if I could. But I'll round generously.
Response from GoPupSocksMar 2, 2018
We appreciate all of your detailed feedback, Benjamin 🙏🏾
We apologize for only cropping one face onto your socks, as we know both faces deserve equal recognition. It's just a bit easier for our design team to photoshop images that aren't already pre-cropped, though we should've reached out with that information. We hope to hear from you again at some point in the future, and if we do, please don't hesitate to use discount code: trust20 for 20% off ☝🏾
KB
Kaylea B.
Cheaply made
The socks came in a timely manner & the site was easy to use. However, the quality of the so is is very poor. They look nice until you actually put them on your feet then the picture is distorted and they are very thin. For the price I was expecting a well made sock. I would not buy again for the price.
Response from GoPupSocksFeb 23, 2018
Thank you so much for your feedback, Kaylea!
When the socks go through production, they are stretched to ensure that when you wear them around, your face does not stretch, so you can have a little wiggle room! This may affect the shape and first impression, but once they are washed and worn by the loved ones in your life they bounce back into shape 🚿
FR
Friend
Great prints, ok socks
The prints look great, but the socks themselves are not very high quality and I was somewhat disappointed.
Response from GoPupSocksFeb 23, 2018
We're sorry you were less than impressed with your socks. 😕 The socks go through a heat process that can make them appear somewhat thin at first glance, but once you give them a good wash they bounce right back into shape and they're quite comfy. 🧦
FR
Friend
Not actually wearable
The socks came out cute with my dogs face but they cannot be worn because it stretches out the fabric so you can no longer see the picture and the sock does not shrink back. They are a funny statement piece to show people but they are not actually usable.
Response from GoPupSocksFeb 23, 2018
Thanks for placing an order, Monica!
We are so sorry to hear that your socks were not to your satisfaction 🙃 Have you been able to give your socks a good rinse cycle? If not, try that out and see if it helps you make a better statement in your socks! Let us know how this goes at https://gopupsocks.com/contact-us/!
AE
Albert E.
Great gift, but low quality
I bought a pair of socks with my face on them for my girlfriend - she loved them, but probably won't ever wear them because they are not really high quality or comfortable. For the price, I was expecting a little better quality of the sock itself, but the image quality of my face was great.
Response from GoPupSocksFeb 23, 2018
Thank you for your feedback! We always recommend giving them a good wash, as once you do, the socks bounce back in place. They become much softer too! 🤗 We're happy to hear you are pleased with the image. 📷