GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksNov 9, 2018

Hiya Carol, We are so sorry to hear that the socks did not meet your expectations 😫 We have definitely made some major improvements and continue to evolve every day. Our goal is to provide a high-quality novelty item and an exemplary level of customer service. 💎 Based on your review we didn't meet our goals, however, we are able to learn from our experiences and will move forward in the corrected direction. 😅 ~ Nyla from the PupSocks Team 🐶​

Response from GoPupSocksNov 9, 2018

Thank you for letting us know about your recent experience with PupSocks🐶. I appreciate you taking your time to share your concerns. I do understand your frustration with the quality of the socks, We are working very hard to improve within the company on this and I do apologize. We really appreciate your review. Keep being PAWSOME! ✨ ~ The PupSocks Team🐾

Response from GoPupSocksNov 6, 2018

Brigitte✨, We are terribly sorry that your order has not arrived yet due to international shipping time-frames. After looking into your order, I can see that your order was in fact, shipped out within the time-frame advertised on our website. I can also see that your order is currently in your destination country and could very well withhold at customs. I will do everything within my power to ensure that you receive your order in a timely manner! With that said, our Customer Service Team will reach out to address any additional concerns regarding the tracking of your order. I am also very sorry for the emails, sometimes we may double check on a customer if there has not been much correspondance. I do apologize for any inconvenience and can't wait for you to receive your order. 🙏🏼 ~ Nyla💕​ from the PupSocks Team

Response from GoPupSocksNov 6, 2018

Kevin, We are incredibly saddened to hear that your delivery experience with PupSocks has been anything but pleasing, as we want nothing more than for our valued customers to be satisfied with our products and services! We are working very diligently to rectify our shipping processes. We strive for our valued customers to be satisfied with their purchase and we will do what we can to ensure this happens. ​ Again we are truly sorry for the inconvenience and hope that we can be of higher regard to you in the future. ~ Nyla from the PupSocks Team 🐶​

Response from GoPupSocksNov 6, 2018

Hiya Jodie, We are terribly sorry to hear that your order was incorrect🤦🏽‍♀️.😢 Thank you for letting us know about your recent experience with PupSocks🐶. We completely understand that your order was intended as a special gift and will do everything within our power to ensure that you receive your order in a timely manner and CORRECT! I have looked into your order and someone has reached out to you to rectify this.​👩‍💻 We won't allow any customer to go displeased and empty-handed. 🙏🏼✨ We want all of our customers to be able to wear their PupSocks proudly. Again, we are truly sorry. 😞 ~Nyla from the PupSocks Team 🐾💕

Response from GoPupSocksNov 1, 2018

Renee 🐶 We are so excited you Love the socks. We could not be happier. We absolutely love the fact you are satisfied with your order. My top priority is how we neglected to maintain proper contact, and for that, I sincerely apologize. 😢 will personally have someone reach out to you to find a way to rectify this for you.👩‍💻 Your reviews are what make us a stronger company and keeping a smile on your face is our priority​. ✨ Keep being amazing! ​ ~ Nyla from the PupSocks Team 🐾

Response from GoPupSocksNov 1, 2018

I want to take the time to thank you for considering our company to put a smile on your face, and I am so sorry we did the exact opposite. My top priority is how we neglected to keep in constant contact, and for that, I sincerely apologize. 😢 We are a completely web-based company and do not have a contact number where we can be reached. I will personally reach out to you to get this problem rectified ​immediately and reassure your order is ​correct and complete. As a small company, we work very hard to build and maintain the best portfolio in our market and we won't allow any customer to go displeased and empty-handed. 🙏🏼✨ Again, we truly apologize for this and will be reaching out soon. ~Nyla from the PupSocks Team 🐾

Response from GoPupSocksOct 31, 2018

Hiya Christina 💎, Thank you for letting us know about your recent experience with PupSocks🐶. I apologize if our product did not meet your expectations, and appreciate you taking your time to share your concerns. After reviewing the history of your order we dropped the ball one too many times on you. However, I have personally taken the liberty to reach out to you and rectify your issue. Our goal is to provide a high-quality novelty item and an exemplary level of customer service. 😊​ Rest assured, we are working our paws off to improve our products and services in hopes of exceeding our valued customers' expectations. our reviews are what make us a stronger company and keeping a smile on your face is our prerogative. ✨ Keep being awesome! ~Nyla from the PupSocks Team 🐶