GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJul 23, 2018

Hi Andrew, Thank you for your review of the PupSocks! We send our sincerest apologies that your order arrived with a partial shipment. We can understand how frustrating this could have been surrounding your special day! Also, since you order we have improved our sock quality! Our socks are now softer, thicker, and the image quality is better. We would like to offer you replacement pairs of socks for the mishap. Please email us at [email protected] and one of our customer service representatives will be happy to assist you! If you decide to make a purchase with us again, please use the discount code [TRUST20] to take 20% off your entire order! Thanks again! -The PupSocks Team

Response from GoPupSocksJul 16, 2018

Hi Kimberly, Thank you for taking the time to review your PupSocks order! We are so sorry to hear that our sock quality was not what you had anticipated! Since you last placed an order with us, we've upgraded our socks! Our new socks are thicker, softer, and fit better than our previous socks! The print even looks better! We'd love to print you another pair of socks free of charge so you can experience our new high-quality socks! Please contact our customer service team, [email protected], and someone will reach out to fulfill the reprint request. We want to be sure you fall in love with your socks! Thank you for your review! -The PupSocks Team

Response from GoPupSocksJul 5, 2018

Hi! Thank you for your review of PupSocks! Our kid's sock only come in one size! We'll be happy to send you out a larger size for your older child. Simply contact our customer service team and someone will be happy to fulfill the request! Thanks again! -The PupSocks Team

Response from GoPupSocksJun 28, 2018

Meri, We are so sorry to hear that our sock quality was not what you had anticipated! Since you last placed an order with us, we've upgraded our socks! Our new socks are thicker, softer, and fit better than our previous socks! The print even looks better! We'd love to print you another pair of socks free of charge so you can experience our new high-quality socks! Please contact our customer service team, [email protected], and someone will reach out to fulfill the reprint request. We want to be sure you fall in love with your socks! Thank you for your review! -The PupSocks Team

Response from GoPupSocksMay 30, 2018

Hi Rachel, We appreciate your feedback! We are so sorry that you were not pleased with the overall quality of your socks. Would you mind sending us an email to better assist you? Please send your email to [email protected]. Thank you!

Response from GoPupSocksMay 24, 2018

Elizabeth, Thank you for your feedback! We are so sorry that you were not impressed with the quality of the socks you received. During the time, you placed your order we experienced a technical glitch which resulted in some customers notes being lost in translation! We do apologize for this mishap. If you feel that the image is completely distorted and unrecognizable, please send an email directly to https://gopupsocks.com/contact-us/ and we will gladly rectify the situation for you!

Response from GoPupSocksMay 24, 2018

Hello there! Thank you for your feedback! We are so sorry that you were not impressed with the quality of the socks you received. Please send an email directly to https://gopupsocks.com/contact-us/ with your name, order number, and a photo of the socks you received. One of our team members will be happy to rectify the situation for you!! Additionally, our socks are made using a special process called sublimation that involves a heated press to seal your image into the sock material. Once washed and worn, the socks will take their familiar shape and feel! We hope that this helps.

Response from GoPupSocksMay 24, 2018

Cindy, Thank you for your feedback! We are so sorry that you were not impressed with the quality of the socks you received. Please send an email directly to https://gopupsocks.com/contact-us/ with your name, order number, and a photo of the socks you received. We will gladly do what we can to rectify the situation! Additionally, our socks are made using a special process called sublimation that involves a heated press to seal your image into the sock material. Once washed and worn, the socks will take their familiar shape and feel! We hope that this helps.