GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJul 17, 2018

MG, Thank you for reviewing your purchase with PupSocks! We are so happy to hear that you loved your socks, however, we do apologize that your socks took longer than you had anticipated to arrive at your doorstep. Typically our orders can take up to 7 business days to produce and international orders can take up to 20 business days to reach its destination. If you choose to purchase with us again please use the coupon code [TRUST20] to receive 20% off your order. Thanks again for your review. -The PupSocks Team

Response from GoPupSocksJul 17, 2018

Hi Jemma, Thank you for your review of PupSocks! We see that your order is in transit and on it's way to you. Unfortunately, shipping time is out of our hands when it comes to international orders! We are extremely sorry for the delay in the delivery of your package. Please contact our customer service team, [email protected], and someone will be able to further assist you with receiving the items you've purchased! Thanks again! -The PupSocks Team

Response from GoPupSocksJul 17, 2018

Hi Smith, Thank you for leaving a review on your purchase! We are terribly sorry that you were not satisfied with the quality of our socks. Since your purchase, we have improved the quality of our socks! Please send us a photo of the socks you received at [email protected]. We want to offer you a replacement pair of socks as we want to ensure you are satisfied with your custom socks! -The PupSocks Team

Response from GoPupSocksJul 16, 2018

Jennifer, Thank you for reviewing your order with PupSocks! We are sorry your order did not arrive as you had anticipated. Our socks are made with the hem about half inch down the top of the socks. We want our customers to be satisfied with their purchase, therefore we have improved the quality of our socks! Our socks are now softer and show the print of your precious pal better. We want to offer you a replacement pair of socks in our new and improved sock please email us at [email protected] and one of our customer service representatives will further assist you. -The PupSocks Team

Response from GoPupSocksJul 20, 2018

Melinda, Thank you for leaving a review on your purchase! We are so sorry to hear that you were not impressed with the quality of the products you received! We recently improved our sock quality and are working every day to improve our company. If you do decide to give us another shot, please use discount code [TRUST20] for 20% off your future order. All the best, -The PupSocks Team

Response from GoPupSocksJul 17, 2018

Brandi, Thank you for reviewing your purchase with PupSocks! We are so sorry to hear that your socks did not turn out as you had anticipated. International orders can take up to 20 business days to arrive, after our 7 business day production time. We do apologize for the inconvenience! We would like to offer you a replacement pair of socks, please email us at [email protected] with a photo of the socks you received so we can ensure your socks turn out perfectly and one of our team members will be able to further assist you. Thanks again for the review! -The PupSocks Team

Response from GoPupSocksJul 23, 2018

Hi Andree' Thank you for reviewing your purchase with PupSocks! We do apologize that your replacement socks took longer than you had anticipated. Rest assured, your order details indicate that your order is on its way 😀 We can't for you​ to receive your new pair! Thanks again for your review. -The PupSocks Team

Response from GoPupSocksJul 16, 2018

Hi Brooke, We are so sorry to hear that our sock quality was not what you had anticipated! Since you last placed an order with us, we've upgraded our socks, and expanded our sizing options! Our new socks are thicker, softer, and fit better than our previous socks, and we've added additional sizes! The print even looks better! We'd love to print you another pair of socks free of charge so you can experience our new high-quality socks! Please contact our customer service team, [email protected], and someone will reach out to fulfill the reprint request. We want to be sure you fall in love with your socks! Thank you for your review! -The PupSocks Team