GoPupSocksReviews of gopupsocks.com

Sent me a pair of socks with someone else’s dog on it and don’t answer any customer service inquires or emails at all. No response whatsoever. Will be disputing my credit card charge.

Placed an order 1 month before Christmas and received the completely wrong order 3 days before and still have not received a replacement. Their Customer Service chat bot says "we usually respond within a couple of hours" but it took 4 days to receive a reply. I was then scolded for sending an email to the wrong Customer Service email address however it was the email address that was provided on the Pupsocks website. The product I did receive felt like cheap plastic. Will never recommend them nor order from them again.

For starters, the print in the socks was laughable at best. The pet heads, you could tell, were template cutouts which they try to shove your pets fave in their predsigned hole. This cuts off the actual shape of their head/ears/mane. Secondly, the actual pet photo print was SO dark, and grainy. You couldn't tell that one pet was gray, and one was brown. They both looked like black cats. Ridiculous. Then, the actual quality of the sock itself. It is probably the least comfortable material, AND the pattern you select is also just printed on the terrible sock. I could have drawn this with a marker better than the $30 wasted for nothing. Lastly, and moat importantly, their customer service is a JOKE. I have reached out in attempt to resolve this issue, but no one has contacted me. These are a scam, at best.

I ordered two pairs of socks in one order. I got two pairs of socks delivered but were NOT even close to what I ordered. Supposed to be a Christmas gift and I couldn’t even give them. $50 later I have two pairs of socks that I can’t do anything with. Very unhappy with this purchase.

I still have not received my order. So very disappointed, want my money back.

The material is like plastic and they don’t even look or fit like socks. I wish I could return them

I have never dealt with a company and had customer service this bad . I’m very frustrated with PupSocks. I ordered my socks on December 2nd. Everything on the website indicated that there would be no problem receiving my order by Christmas. On December 12th I received an email that said my order had shipped. I clicked on “track package” and it said “shipment ready for UPS” so I thought for sure I would get my order by Christmas. I clicked on “track package” every day for the next week with no change of status. It still said “shipment ready for UPS”. On December 19th I sent an email to PupSocks from their website. No response. I sent a second email on December 22nd. No response. I sent a third email on December 25th or 26th. Still no response. I was so disappointed to not have my order by Christmas but even more disappointing is the no response from customer service to help resolve the problem.

Paid good money for Christmas presents and only one of two items ordered arrived. The one item that did arrive was an inferior product and clearly the staff DID NOT read the instructions as the image generated was CRAP. Numerous emails and messenger notes have been sent to no avail. Customer service at this company is non-existent. Have no faith in a refund or receiving my order completely. CHECK THIS COMPANY OUT ON BBB. #lessonlearned #pupsocksripoff