GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksOct 31, 2018

Hi there Taushasunshine 🌞, I apologize if our product did not meet your expectations, and appreciate you taking your time to share your concerns. I do understand your frustration with the quality of the socks, We are working very hard to improve within the company on this and I do apologize. It is a privilege to have our customers and our team strives​ to provide nothing less than the best. ✨ ~ Nyla from the PupSocks Team 🐾

Response from GoPupSocksOct 29, 2018

Hello Denise, We are so excited you Love the socks. We could not be happier. We absolutely love the fact you are satisfied with your order. My top priority is how we neglected to embody your beautiful cat, and for that, I sincerely apologize. 😢 will personally have someone reach out to you to find a way to rectify this for you.👩‍💻 Your reviews are what make us a stronger company and keeping a smile on your face is our priority​. ✨ Keep being amazing! ​ ~Nyla from the PupSocks Team 🐶

Response from GoPupSocksOct 29, 2018

Hiya Cathy, I apologize if our product did not meet your expectations, and appreciate you taking your time to share your concerns. Our goal is to provide a high-quality novelty item and an exemplary level of customer service. 💎 Our team works very hard to make sure every customer is happy even if it means going above and beyond. Based on your review we didn't meet our goals, however, we are able to learn from our experiences and will move forward in the corrected direction.😅 I see how some colors, patterns, and designs may be a bit misleading and I understand how frustrating it may be to not be able to see a proof of product before purchase. Each photo is hand edited and cared for, so it is definitely a more nurturing process which sometimes the process won't allow for other luxuries. We work very hard and diligently to rectify issues customers don't see fit. Rest assured, we are working to improve our products and services in hopes of exceeding our valued customers' expectations. 💙​ ~ Nyla from the PupSocks Team 🐶

Response from GoPupSocksOct 29, 2018

Hi there Linda, I want to take the time to thank you for considering our company to put a smile on your face, and I am so sorry we did the exact opposite. I am so sorry to hear that you don't love your socks! 😢 We have definitely made some major improvements and continue to evolve every day. In our efforts to ensure you that we are trying to do better by our amazing customers, here is a code for 20% off your next purchase​ if you decide to give us another chance. (CODE: TRUST20) ~Nyla💕 from the PupSocks 🐶

Response from GoPupSocksOct 26, 2018

Hello Parker!! Oh no, so sorry to hear that you were disappointed with the quality of your socks 😕We are striving to improve our products every day in an effort to meet and exceed our customer's expectations! We do hope that you give us another try in the near future. When you do, please use discount code [TRUST20] to receive 20% off your next order. We appreciate your business and thank you for your review! Joshua from The PupSocks Team🐾

Response from GoPupSocksOct 26, 2018

Hi there Dianne🐾, I am sorry to see that the cropping of your pet's head didn't turn out as you had anticipated. Thank you for leaving us feedback as we are continuing to improve every day. We strive very hard to meet our customer's expectations and will have someone reach out to you very shortly to rectify your issue. Again we are so sorry! ~Nyla from the PupSocks Team 💕

Response from GoPupSocksOct 24, 2018

Hi Maria! Thank you for your purchase with PupSocks! We are so sorry to hear that you have not received your order yet! Typically international orders can take 5-20 business days to arrive at your door once they are shipped. We want nothing more than for our valued customers to receive their orders in a timely manner and are working our paws off to ensure that. Rest assured, our products are worth every penny and we are sure you're going to love it 🐾 One of our customer service representatives will be reaching out to you shortly with an update on your order! Thanks again. -The PupSocks Team

Response from GoPupSocksOct 22, 2018

OMG!! We are so sorry to hear that the quality of our socks was not to your liking. We strive for customer satisfaction and your helpful review lets us know that we haven't reached our goal of 100% customer satisfaction just yet. After looking at your order details, the photo printed on the socks reflects the photo that was uploaded, however, in efforts to accommodate you, here is a 20%off code to use if you decide to give us another chance. (CODE:TRUST20) Again, thank you for your feedback! -The PupSocks Team🐶