GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksNov 6, 2018

Hi Danielle, We are incredibly sorry to hear you were not satisfied with the size of your socks 😞. Our socks are stretched during the sublimation process which tends to affect the first impression. Have you had a chance to wash your socks yet? Once you wash them they will bounce back to a normal feel and shape. If you feel you want to exchange the size you received, we're happy to send out a smaller pair! No problem! Please keep an eye out for an email from our Customer Service Team. Thank you. ~ The PupSocks Team 🐾 ​

Response from GoPupSocksNov 6, 2018

Hiya Elizabeth, We are so excited you like the socks. We could not be happier. We are so sorry to hear that the socks did not meet your expectations 😫 We have definitely made some major improvements and continue to evolve every day. We want nothing more than for our valued customers to strut proudly around in their PupSocks! Again we are truly sorry for the quality and hope that we can be of higher regard to you in the future. ~ The PupSocks Team 🐶​

Response from GoPupSocksNov 6, 2018

Ava, I apologize if our product did not meet your expectations, and appreciate you taking your time to share your concerns. Our goal is to provide a high-quality novelty item and an exemplary level of customer service. 💎 Based on your review we didn't meet our goals, however, we are able to learn from our experiences and will move forward in the corrected direction.😅 We work very hard and diligently to rectify issues customers don't see fit. Rest assured, we are working to improve our products and services in hopes of exceeding our valued customers' expectations. 💙​ ~ Nyla from the PupSocks Team 🐶

Response from GoPupSocksNov 6, 2018

Hi there Vanessa, Thank you for letting us know about your recent experience with PupSocks🐶. I apologize if our product did not meet your expectations, and appreciate you taking your time to share your concerns. I do understand your frustration with the quality of the socks, We are working very hard to improve within the company on this and I do apologize. On the other hand,​ I am so happy you like your items, and we really appreciate your review. Keep being PAWSOME! ✨ ~Nyla from the PupSocks Team🐾

Response from GoPupSocksNov 6, 2018

Cara💎, We are incredibly sorry to hear you were not satisfied with the quality of our socks 😞. ​Our goal is to provide a high-quality novelty item and an exemplary level of customer service. 😊​ Rest assured, we are working our paws off to improve our products and services in hopes of exceeding our valued customers' expectations. our reviews are what make us a stronger company and keeping a smile on your face is our prerogative. ✨ Keep being awesome! ~Nyla from the PupSocks Team 🐶

Response from GoPupSocksNov 6, 2018

Hi there Laura, Thanks for the review on your PupSocks order! I want to take the time to thank you for considering our company to put a smile on your face, and I am so glad you like the socks. I understand your frustration about being able to see a proof prior to ordering but rest assured we have definitely made some major improvements and continue to evolve every day. It's customers like you that make this company great. Stay beautiful! ✨ ~Nyla 💕from the PupSocks Team 🐾

Response from GoPupSocksOct 31, 2018

Hello Becky✨, Thanks for the review on your PupSocks order! We are saddened to hear that your custom socks did not turn out as you anticipated! We strive for our valued customers to be satisfied with their purchase and we will do what we can to ensure this happens. ​ Again we are truly sorry for the inconvenience and hope that we can be of higher regard to you in the future. ~ Nyla from the PupSocks Team 🐶​

Response from GoPupSocksOct 31, 2018

Hi there Stephanie, We are incredibly sorry to hear you were not satisfied with the quality of our socks 😞. Our socks are stretched during the sublimation process which tends to affect the first impression. Have you had a chance to wash your socks yet? Once you wash them they will bounce back to a normal feel and shape. If you feel that the size you received was too large for the size you selected, we're happy to send out a smaller pair! No problem! Please keep an eye out for an email from our Customer Service Team. Thank you. ~ The PupSocks Team 🐾 ​