Got wrong order sent to me. After contacting and sending pic of what was sent to me, was promised correct order would be out in three working days. Ten days later, still no socks. When I asked for a refund, refund was promt.
Response from GoPupSocksNov 24, 2019
Hi Bill,
It saddens us to hear that ordering experience was not as fantastic as we strive for. Our refunds are all automated while our products are hand made, that explains the prompt refund process.
We want to ensure that you receive the order that you initially anticipated! With that being said, we will reach out to you, via email, with a resolution. We want all of our customers love our products and company as much as we do. Again, we sincerely apologize for this inconvenience.
The PupSocks Team
LI
Lisa
A cute novelty item
A cute novelty item, definitely a hit but not comfortable to wear, more fun to open. My order stated it shipped but then never showed any tracking of leaving the building. I chatted online with someone (very slow response time) and they resent the socks via standard delivery again.
Response from GoPupSocksNov 24, 2019
Hi Lisa,
We apologize for the delay in shipment. We are working closely with our mail carriers to ensure all of our products are shipped in a timely manner. I am glad to hear that your second pair was delivered safely!
We value ALL feedback from our customers, and take it as a constrictive criticism to better our company each day!
AI
Airin
One image came out clear
One image came out clear. Second image, you can barely tell it's a dog. Sent a contract form and never heard back from you.
Response from GoPupSocksNov 22, 2019
Hi Airin!
We are so sorry that one of your images did not turn out as clear as the other. Our design team takes the direct images that are uploaded on our site and print them directly on our socks. We want to ensure that you receive the best quality possible. Stay on the lookout for a resolution email regarding this issue.
We apologize for this mishap
The PupSocks Team
Iyana!
YO
Yogi
They are ok.
Some flaws in the printing, spots where the fabric was folded over slightly during printing so there’s a little white patch and flaw in print. They also don’t give you a chance to approve artwork. My dog was wearing a hat so they made her face very small to incorporate the hat, it’s a print so the whole thing could have been bigger. For $30.89 (tax and shipping included) I expected better quality control. Probably wouldn’t buy again.
Response from GoPupSocksNov 23, 2019
Hi Yogi,
Thanks for sharing your feedback with us. The PupSocks Team is very sorry to hear that your order arrived with a printing flaw. We strive to provide our customers with excellent quality products and service and we would love to get this issue solved immediately. That said please lookout for a resolution email from our team. Thank you for your patience.
The PupSocks Team
RU
Ruben
One of the pics on the blanket there is…
One of the pics on the blanket there is a white streak across the picture
Response from GoPupSocksNov 22, 2019
Hi Ruben,
Thank you for sharing your feedback with us. We apologize that your blanket arrived damaged. We strive to provide our customers with excellent quality products and we would love to resolve this issue as soon as possible. That said, please lookout for a resolution email from our team.
The PupSocks Team
CY
Cynthia
Faces were cut awkwardly
I was a bit disappointed by the way the faces (especially on my dogs) were cut. I feel like it was sloppily done and I could have done a better job using photoshop and a different customization company. I probably would not order again, especially for the price.
Response from GoPupSocksNov 25, 2019
Hi Cynthia,
I am sorry to hear that the cropping of the image you submitted didn't turn out as you had anticipated. Our design team loves to hear feedback on how to better they can improve their cropping skills! We understand how important your order is to you!
We will contact you, via email, with a solution to rectify this cropping issue. Again, we apologize for this inconvenience.
The PupSocks Team!
FF
Faith F.
Save your money!
Purchased blue socks. The color is more like aqua and material is shiny. The dog’s picture could be any generic dog. Very disappointing considering the $27 spent. Save your money!
Wish I had.
Response from GoPupSocksNov 18, 2019
Hi Faith,
Thanks for sharing your feedback with us. We are disappointed that the sock and picture quality did not meet your expectations. We like to see our customers happy with our products and we would love to rectify this issue as soon as possible. Please email our team at [email protected]. We would love to come up with a resolution for this issue as soon as possible.
The PupSocks Team
BL
Betsy L.
Highly disappointed this time! And again!
I have ordered successfully from PupSocks a number of times, with great results. However, they made a mistake on my last order (for a wedding gift, which will now not arrive on time) and it has been IMPOSSIBLE to get it resolved. No one responds in a timely fashion via email, and they seemingly aren’t paying too much attention when they do respond, as they reprinted the wrong sock with the wrong face the second time around. I am still waiting for any response or confirmation that the correct item will be produced and sent. Perhaps this will bring some attention to the matter. I have tried every possible way to be in touch. Needless to say, this experience is really disappointing. Horrible customer service.
UPDATE: I am hoping the third time will be the charm. After yet another error in processing, the new sock order has been placed. However, they refuse to send the socks (a wedding gift that, had been done correctly the first time, would have been here in plenty of time) overnight. When I questioned why, this is the answer I received:
“We offer overnight shipping for orders that are paid and placed by the customer. With me providing you with your replacement order, free of charge, I am unable to process overnight shipping.”
Of course, this is INSANE, given that I did place the order and pay for the socks THE FIRST TIME. it is only because of PupSocks error(s), that I am even in this position. As a result, I will not have the gift that I ordered. I am still quite disappointed in this customer service.
Response from GoPupSocksNov 2, 2019
Hi Betsy!
Thank you for providing us with your feedback. We sincerely apologize for the inconvenience and the lack of response that you have received. We strive to provide great products and service and we are working diligently to fix your order. We want to see our customers happy with our socks! Please check your email shortly for a resolution email from our team.
The PupSocks Team
