GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Britte
Not the quality I expected for $25 per pair.
Response from GoPupSocksNov 29, 2019
Hi Britte, Thanks for sharing your feedback with us. We apologize that the quality of the socks was not what you anticipated. We want our customers to be happy with our products and we would love to rectify this issue as soon as possible. That said please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team
Connie
The picture looks to small on the socks
Response from GoPupSocksNov 29, 2019
Hi Connie, Thanks for sharing your feedback with us. We apologize that the crop on your socks came out smaller than expected. We want our customers to be happy with their orders and we would love to resolve this issue for you as soon as possible. That said please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team
Riley G.
Although I received the socks in a super fast time frame, I was very disappointed in the finished product. If the option were available to see a proof prior to printing I definitely wouldn’t have used the picture I submitted, or I would’ve ordered a different design. Upon first look at the socks I can’t even see my dog’s face- it just looks like a rusty blur. These are a gift for my son and I’m debating not even giving them to him :-( Totally bummed!
Response from GoPupSocksNov 29, 2019
Hi Riley, Thanks for sharing your feedback with us. While we are excited your order arrived quickly, we are disappointed that the crop did not turn out as anticipated. We want our customers to be happy with their orders and we would love to rectify this issue as soon as possible. That said please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team
Melissa
The fabric of the socks is horrible. I complained to customer service and they disregarded me.
Response from GoPupSocksNov 29, 2019
Hi Melissa, Thanks for sharing your feedback with us. We apologize that the material of your socks was not what you anticipated and for the lack of correspondence. Unfortunately, we were unable to see where you reached out to us with the information provided in this email. We strive to provide our customers with great service and quick responses, however, that can be difficult due to the number of emails we answer a day. That said we would love to resolve this issue for you. Please email our team at [email protected] for a resolution. We look forward to hearing from you. The PupSocks Team
Mercedes
I have two pairs and you can see my pups so clearly. Recently I purchased another pair and I don’t know if it’s the color combination or what but the dog photo is hard to see. Maybe I should have picked a lighter color.
Response from GoPupSocksNov 29, 2019
Hi Mercedes, Thanks for sharing your feedback with us. We do apologize that the socks you received did not come out as good as the last time. We want our customers to be happy with every purchase they make. That said we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team
Christie
I was really excited about ordering a pair of these socks for my husband and my son. When they arrived, I was a bit disappointed. I didn't realize the socks would be a polyester/nylon blend (that's my fault - it's in the description, but I just assumed a cotton sock). Also, the sizing was really funky. I ordered an XS and L, based on the recommended size chart. The XS seems large for an XS, and the L seems small for a L! Lastly, the cropping of my dog's face wasn't ideal. These will do for an expensive stocking stuffer, I guess - but unfortunately, I can't see myself ordering from this site again.
Response from GoPupSocksNov 29, 2019
Hi Christie, Thanks for sharing your feedback with us. I do apologize that your socks did not fit as anticipated and that the crop did not turn out as expected. We want our customers to be happy with our products and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team
Sarah H.
The company has a great product, it came quickly, but damaged. There was a fold in the fabric in printing, so it came with white gaps. The side seams are odd. It looks like they will split in the first wear.
Response from GoPupSocksNov 25, 2019
Hi Sarah! Thank you for placing an order with us, and I am so sorry to hear that your order arrived damaged! While we are a young company, we are working to improve our products and services each day. Your feedback is valued and we will use it to enhance and better our company. Our customers are our number one priority. Please, send an email to [email protected] so that we can create a resolution to this issue! Again, we apologize for this inconvenience. We want you to love our products as much as we loved creating them! The PupSocks Team
Christina T.
The face of the dog on my socks does not look like the picture I submitted. Also, how the face was cropped was terrible. Definitely not happy with how they turned out. I didn't think the picture I submitted was of poor quality but maybe if i chose a different picture it would have come out better.
Response from GoPupSocksNov 25, 2019
Hi Christina! I am sorry to hear that the cropping of the image you submitted did not turn out as you had anticipated. Our design team takes the face of the images that are provided, unless special notes are left for us. We value our customers and want to ensure that all of our customers receive the perfect product! With that being said, we will reach out to you via email, with a solution to this issue. Again, we apologize for this inconvenience! The PupSocks Team
