Kim D.
Underwhelmed and disappointed
I was very underwhelmed and disappointed when I received the socks I ordered. My dog's face looks washed out, the quality of the image is poor compared to the original, and the cropping was a little sloppy. I wish a proof was available before finalizing the order. These socks are a christmas gift, and I'm sure the recipient will appreciate the thought even though the quality is less than ideal. I thought about making a larger initial order and now I'm glad I didn't.. unless some kind of proof is added to the order process I dont think I will be ordering from pupsocks again.
Response from GoPupSocksDec 9, 2019
Hi Kim, Thanks for sharing your feedback with us. We are disappointed that your order did not come out as good as you anticipated. Our team strives daily to improve and we will be sure to keep your feedback in mind while making future changes. We want our customers to be satisfied with their orders and we would like to resolve this issue as soon as possible. That said please look out for a resolution email from our team. Thank you for your patience. The PupSocks Team