Kellie
The quality of the socks was great. Customer Service lacks communication!
The quality of the socks was great. I did have an issue with my order (the cropped my dog on one pair as instructed but not on the 2nd pair). While I have received the corrected pair of socks, the communication with them which is entirely WEB BASED was frustrating. Sending messages back and forth then not hearing back for over a 24 hour period just to be asked more questions was inefficient. They should definitely have one telephone communication or at least if they called the customer after receiving the electronic communication, would be helpful.
Response from GoPupSocksNov 22, 2019
Hi Kellie, Thanks for taking the time to share your feedback with us. We are excited that your socks turned out great and that we were able to get the correct pairs sent out to you, but we are disappointed that you were not pleased with our web-based communication. We strive to provide the quickest correspondence possible, however, sometimes that can be difficult due to the influx of emails we answer a day. While we are still a young company, and strive daily to improve, we will be sure to keep your feedback in mind while making future changes. Thanks for shopping with us. We hope to do business with you again soon. The PupSocks Team -Tyler ❤️