GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 1,998 reviews with 3 stars · Clear filters

Michelle O.
Jan 2, 2019
Great Idea but Production and Communication SLOW
I ordered two pairs of socks for gifts and ordered them about a month before when I needed them. During this time I tried contacting PupSocks via email, FB messenger, and FB post for updates and they did not respond for WEEKS. My order did get to my house two days before Christmas however I had already left for the holidays. Had I known about the delay in production I would have shipped them to my destination. A simple email letting customers know of production delay would have been appreciated so I could let them know of the change. As a result I had to pay to ship my gifts to my family after the holidays. In terms of the socks they are really cute, screen-printed, socks. Price is a bit much but I didn’t mind. They have a great idea and they allegedly donate to the Humane Society and are made in the USA however they need to communicate better with their customers.
Response from GoPupSocksApr 30, 2019
Hi Michelle, Thank you for taking the time to leave a review, your feedback is important to us! First and foremost, I want to apologize for the overall lack of correspondence on our end after you tried so many times to reach out. I am happy to hear you love the socks you ordered! I do send my sincerest apologies for the delayed shipment during Christmas time. We are striving every day to continue to improve, this includes getting our products out to our customers in a timely manner. We greatly appreciate your patience and business! I hope we can make your next experience a positive one! We would like to extend discount code [TRUST20] to you. You’ll receive 20% off your next order. Again, we sincerely appreciate your feedback and look forward to fulfilling your next order! The PupSocks Team, - Kandace
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Sue M.
Jan 1, 2019
Fantastic ...nearly.
While I’m really pleased with the socks and the quality of them , and the really cool concept.one of the pairs I received has a faulty print where there was a fold in the sock. It seems it wasn’t checked before it was posted.
Response from GoPupSocksApr 30, 2019
Hi Sue, I am so happy to hear you love your socks! I am incredibly sorry to hear you were not satisfied with the quality of one of your socks and we appreciate you taking your time to share your concerns. We want our customers to be satisfied with our products and it appears your order was not fulfilled the way you anticipated. I do understand your frustration with the faulty print, please check your email for correspondence regarding this issue! The PupSocks Team, - Kandace
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delenad
Jan 1, 2019
Cute but took a long time to arrive
I ordered a pink fleece blanket with 2 cat faces, which turned out great. The blanket is soft, and the cats' faces look clear (and hilarious). However, I ordered on 11/28 as a Christmas gift. I reached out to Customer Service a couple of times & got no response, and no updates until the order was shipped. It arrived on New Year's Eve. Better late than never, and very cute, but customer service needs a lot of improvement.
Response from GoPupSocksApr 30, 2019
Hi, I am so happy to hear you loved your blanket!! I send my sincerest apologies for the delayed shipment as well as the lack of correspondence on our end. We are striving every day to continue to improve, this includes getting our products out to our customers in a timely manner. We greatly appreciate your patience and business! You are truly the best part of PupSocks and your feedback is important to us! The PupSocks Team, - Kandace
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Patty Prim H.
Dec 31, 2018
I ordered 3 pair of socks on 12/3/18
I ordered 3 pair of socks on 12/3/18. On 12/11, I received an email saying they were shipped. I was notified by USPS that they would be delivered on 12/21. The socks didn't arrive and USPS quit notifying me. I was afraid I had been scammed by the company, but finally realized the real problem was with USPS. Well, today, 12/31 the socks arrived and I was very pleased with them. I wish the company had a phone number to help out with issues. Emails were not responded. However, overall, I am very pleased with my order. Thank you Pupsocks!!!
Response from GoPupSocksApr 30, 2019
Hi Patty, Thank you for taking the time to leave us a review! I am so happy to hear that you are pleased with your socks! I do apologize for the lack of correspondence on our end. We are striving every day to continue to improve and we truly value your feedback. We love to see our happy customers and their furry friends on their feet. We encourage our happy customers to share their photos and their pet on social media and tag us via Facebook and Instagram. In addition, when you post a photo for all of the pet lovers in your life to see, use the hashtag #pupsocks so that others can see your purrfect products, too! Please feel free to share the discount code pupcrazy for 10% off full priced orders for your friends, family, and for your next order! The PupSocks Team, - Kandace
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Tina S.
Dec 30, 2018
Not replying to fix their error
Only getting a 3 because they sent me the wrong dog on one pair of socks. I immediately reached out to them several times and it’s been 7 days with absolutely no response.
Response from GoPupSocksApr 30, 2019
Hi Tina, First and foremost, I want to apologize for the overall lack of correspondence on our end. I send my sincerest apologies that we were unable to initially get your order right. We are striving every day to continue to improve and we truly value your feedback. Please check your email, as I have followed up with you to make sure we've rectified this situation! The PupSocks Team, - Kandace
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Claudell C.
Dec 30, 2018
Very cute
Very cute, but not comfortable. Make larger sizes available. The material is not very soft. The pictures turned out clear and very cute.
Response from GoPupSocksApr 30, 2019
Hi Claudell, Thank you for taking the time to leave a review. You are truly the best part of PupSocks and your feedback is important to us! The PupSocks Team, - Kandace
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Mary from M.
Dec 30, 2018
Good Product Poor Customer Service
The PupSocks product was very good. However, I ordered on December 1st with a personal deadline of December 20th for a 21st gift giving. There is no customer service number to contact anyone available only email, which was not answered. The socks did arrive on the 24th.
Response from GoPupSocksApr 30, 2019
Hi Mary, We truly appreciate your feedback. I am so happy to hear you received your socks and are pleased with the product! I send my sincerest apologies for the delayed shipment in addition to the lack of correspondence on our end. We are striving every day to continue to improve, this includes getting our products out to our customers in a timely manner. We greatly appreciate your patience and business! The PupSocks Team, - Kandace
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Marie C.
Dec 30, 2018
The socks are nice but didn't arrive…
The socks are nice but didn't arrive for Christmas and I didn't get a response from the company prior to their arrival. They did respond afterwards. For that I say average. The product is what I expected so had it not been for the lack of response I would give the product 5 stars.
Response from GoPupSocksApr 30, 2019
Hi Marie, Thank you for taking the time to leave us a review, we greatly appreciate the feedback!I am happy to hear you received your socks. I send my sincerest apologies for the delayed shipment during Christmas time, in addition to the lack of correspondence on our end. We are striving every day to continue to improve, this includes fulfilling our customers expectations to deliver a great product and an excellent customer service experience. The PupSocks Team, - Kandace
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