GoPupSocksReviews of gopupsocks.com

Wonderful customer service and order follow up. However the sock itself was disappointing. Very inexpensive, shiney material which felt and looked like 100% acrylic. Boxy socks size/fit. Picture was not great as it was grey scale. I didn't even remove the tags....the socks went right into the trash.

Poor service, slow delivery

My socks shipped on December 10th, didn’t receive them until December 27th and it was the wrong order. I didn’t receive the socks with my dog’s face on them, it was two other random dogs.

I ordered a pair of custom socks with my dog’s face on them at least a few days before the Black Friday sales had started, simply to get a head start on Christmas shopping. The custom socks weren’t even delivered until mid-December, and the worst part of it all was that they were clearly someone else’s custom order sent to me by mistake. I’ve reached out to customer service to correct this multiple times; it took a week to get a response from someone who alleged they’d send out the corrected order. I still haven’t received the corrected order. I still have yet to even see any tracking information for the corrected order. My Christmas gift was ruined when this could have been easily resolved. I won’t be ordering from here again.

I placed my order a month ago and I still haven’t received it. I tried to contact them many times (by email, phone, even on Instagram!) and they never answered!!

I placed an order over a month ago and they use a terrible shipper who does not respond back. Unfortunately, I cannot recommend this product if you live abroad as you may not receive your socks

I ordered my socks on December 6th when shipping showed they would arrive BEFORE Christmas. Here we are December 28th and I'm STILL waiting for my socks. Very disappointed

Where to start…this was such a bad experience. I placed the order for two pairs of socks on Nov. 14 through their website gopupsocks.com. The turn time stated it would be processed and shipped within 5 days. I ordered as a Christmas gift so this allowed plenty of time. I started inquiring with the company on Dec. 2nd (18 days) as the website showed status of still processing. I sent a message via the website’s chat / contact screen. No response. Emailed their customer support on Dec. 5th (21 days). No response. There is no customer service phone number. Additional emails and chat messages over the next few days with no response. On Dec. 8th (24 days) I asked for a refund by both chat & email. No response. Dec. 11 (27 days) I opened a complaint with my credit card company. Surprisingly I received a notice the order shipped on Dec. 15 (31 days!). I actually received the socks on Dec. 22. The pictures printed on the socks are so bad, absolutely terrible. Each pair of socks has a black / gray dog and each are printed as a black blob, completely unreadable, and the quality of the socks is poor, scratchy. The product is a cute idea but they just did not execute it well. I wish I could attach pictures to this review. So disappointed with the whole experience! If there was going to be a delay in processing past the stated 5 days, I understand, but communicate that Pup Socks by updating the website, answer chat and email messages. No reply customer service is unacceptable.