GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 10, 2020

Hi Ginger, Thanks for sharing your feedback with us. We are terribly sorry to hear that the crop of your dog did not come out as you anticipated and that the smallest size did not fit as you expected. Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 10, 2020

Hi Jane, Thanks for sharing your feedback with us. While we are happy to hear that the socks were printed correctly, we are saddened to hear that you were not pleased with the shape of our socks. As a young company, we are working to improve the shape of our socks and we will be sure to keep your feedback in mind while making future changes. We hope you decide to shop with us in the near future. When you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Summer

Response from GoPupSocksSep 10, 2020

Hi Kaitlin, Thanks for sharing your feedback with us. We are saddened to hear that your order shipped later than anticipated and that the material and crop did not come out you expected. The holidays are a very busy time for us, but I can assure you that we work our hardest to ensure everyone receives their order in a timely manner. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 10, 2020

Hi Mick, Thanks for sharing your feedback with us. We are disappointed to hear that your cropping instructions were not followed. Unfortunately, I am unable to see any previous emails from you in our system. Our top priority is our customer's satisfaction and I can assure you that we work hard to ensure that we answer all of our emails. That said, we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Summer

Response from GoPupSocksSep 10, 2020

Hi Randy, Thanks for sharing your feedback with us. We are saddened to hear that our socks were not as comfortable as you anticipated. Our #1 priority is our customer's satisfaction and as a young company, strive to provide our customers with the best quality products possible. We will be sure to keep your feedback in mind while making future improvements. We hope you decide to give us a chance in the near future. When you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Autumn

Response from GoPupSocksSep 10, 2020

Hi Jennifer, Thanks for sharing your honest feedback with us. We are terribly sorry to hear your Mom did not like her gift and although the socks were cute, we are saddened to hear that they were not as comfy as you anticipated. We offer different sizes on our website and our socks are not meant to be one size fits all. I apologize for the inconvenience. Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 10, 2020

Hi Scott, Thanks for sharing your feedback with us. We are terribly sorry to hear that you were not pleased with the quality of our socks. As a young company, we are working hard to improve the quality of our socks and we will be sure to keep your feedback in mind while making future changes. We hope you decide to shop with us again in the near future. When you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Autumn

Response from GoPupSocksSep 10, 2020

Hi Andrew, Thanks for sharing your feedback with us. We are terribly sorry to hear you received the wrong order and that you were not pleased with the crop on the replacement order. After looking at the original photo, it looks like the cat's ears were completely cut off, making it difficult to get a good crop. I apologize for the inconvenience. Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn