GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 4, 2022

Hi Mark, Thank you for your review. We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. We are glad a replacement order was created and delivered. Please email us directly at [email protected] if you have any additional feedback or concerns. We definitely appreciate your patience and business! Kind Regards, The PupSocks Team 🐾

Response from GoPupSocksMar 3, 2022

Hi Hadar, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team

Response from GoPupSocksMar 3, 2022

Hi Lea, Thanks for your review! We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team

Response from GoPupSocksFeb 24, 2022

Hi Aneta, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team

Response from GoPupSocksMar 4, 2022

Hi Tina, We strive for exceptional quality and hate that we dropped the ball with your special order. In the FAQ we advise our customers to send pictures with good lighting and preferably a high-quality photo, in order to achieve the best results. We appreciate your feedback and hope we can create a better experience for you in the near future. Please email us directly at [email protected] if you have any additional concerns. We appreciate your business! Kind Regards, The PupSocks Team

Response from GoPupSocksFeb 8, 2022

Hi Bernardo, Hope you are having a great day! I am so sorry you have not received the item that you have ordered. I am going to have one of the Resolution Team Members email you and see if we can help you with a solution. Please be on the lookout for an email from us soon. Thank you, Betsy The PupSocks Team

Response from GoPupSocksMar 4, 2022

Hi Massimiliano, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! Due to COVID shipping guidelines, your delivery expectation window was altered. Which resulted in your receiving your custom gifts later than expected.We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team

Response from GoPupSocksFeb 24, 2022

Hi Karina, Thank you so much for your feedback. We are terribly sorry for the mishap with your order. Due to COVID shipping guidelines, your delivery expectation window was altered. After taking a deeper look into your order, It appears your order was lost in transit. Unfortunately, transit mishaps are out of our control. We value your business and patience. With that said, please keep an eye out for an email from one of our customer support agents. We want to ensure you are provided a solution. Best Regards, The PupSocks Team