The picture turned out cute, but I am not impressed with the quality of the socks. I hope they will fit the kids properly. For the price, I expected better.
Response from GoPupSocksNov 28, 2020
Hi there,
Thank you for leaving a review with us. We are glad that you were satisfied with the picture quality, however, it saddens us that the sock quality was not what you anticipated. We want to ensure that all of our customers are 100% satisfied with the products that they are received. That said, we would love it if you'd give us a second chance. Be on the lookout for an email from our resolution team. We appreciate your feedback and will continue to use it to grow.
The Pupsocks Team
AL
Alyssa
Bad quality
The quality of the socks is really cheap and the image unclear. Definitely a disappointment, especially for the price paid!
Response from GoPupSocksNov 30, 2020
Hi Alyssa,
Thank you for sharing your feedback with us. We are terribly sorry to hear you were not pleased with the quality of our socks. As a young company, we are working diligently to perfect our socks and we will be sure to keep your feedback in mind while making future improvements. Our top priority is our customers' satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience.
The PupSocks Team
-Autumn
AL
Allison L.
This is my second time buying socks…
This is my second time buying socks through this website and the quality has SEVERELY gone down. The first pair I ordered a few years ago were nice and actually felt like sock material. What I just recently received were thin and felt like cardboard and had no shape to them whatsoever. VERY disappointed in how their business has fallen.
Response from GoPupSocksNov 28, 2020
Hi there,
Thank you for your feedback! As a growing company, we use the feedback from our loyal customers to grow. We are deeply sorry that you did not have the best shopping experience this time around. We want all of our valued customers to be 100% satisfied with the products they are receiving. That said, please email our team at [email protected] with your order number and/or email address associated with your order so that we can better assist you. Thank you for your patience.
The Pupsocks Team
KR
Kristal
I ordered two different pairs of socks…
I ordered two different pairs of socks for Christmas gifts. One pair in particular were for the horse socks. The two pictures I sent were of two friends sitting on their particular horse. The socks came back with the image of my two friends "heads" no pictures of the horses at all. I mean why do you think I would order socks with the Horseshoe emblem on it for a horse but not want the actual horse on the socks?
Response from GoPupSocksNov 27, 2020
Hi there,
Thank you for your feedback! I am terrible sorry that you experienced this mishap. We are working around the clock to make sure that we are getting all of our customers orders 100% correct, so that they are satisfied with the products that they are receiving. Because of this, we are going to make this right! Be on the lookout for an email from us, as we would like to fix this ASAP. Thank you for your purchase!
The Pupsocks Team
-Reeva
CU
customer
funny but not worth it
The photos come out nice, but the quality of the fabric is very poor, and they are shaped like tubes rather than socks.
Response from GoPupSocksNov 30, 2020
Hi there,
Thank you for leaving a review with us! We take pride in keeping our customers happy, and we are sorry to hear your socks did not fit as anticipated. It is our duty to make up for where we have fallen short with your order, and we are willing to do whatever it takes to make this right. Be on the lookout for an email from us as we would like to get to this issue resolved ASAP. Thank you for your purchase!
The PupSocks Team
-Ren🌸
AG
AGLS
Don’t order socks with writing!!!!!
With the exchange and shipping, these socks cost nearly $40 CND. For the price, you’d think that they would be able to figure out how to flip the image and not the words. Yes that’s right, they flipped the wording. One sock is printed correctly, and the other sock is a mirror image, meaning you have to look at it in a mirror to read it. This was one of their templates, which makes this company seem super careless. Someone had to know that flipping the image and wording would be the wrong thing to do. Even if they are not an English reading company, any language flipped is still flipped. It doesn’t take a genius to get that, which means they don’t care about the buyer or the person getting the gift. Not cool seeing as this is a Christmas gift, and while it is a gag gift, it would be funnier if it were printed correctly. The socks feel like plastic, or for sports lovers, like stretchy hockey jersey material. The one star is for the delivery speed, it took less than two weeks. The other star is for the cut out of my image and the quality not being pixelated. Therefore, if you only order an image, and you don’t care about softness, you’ll be fine to order these.
Response from GoPupSocksMay 5, 2021
Hi there,
Thank you for your review! We truly appreciate your most honest feedback. We are very sorry to hear that your order arrived misprinted! It appears there must have been some sort of quality control error within our facility.
We'd be more than happy to look into, and resolve this matter for you. Please contact our team directly at [email protected] for further assistance regarding this matter. We look forward to your email!
The PupSocks Team
-Courtney M.
HM
Hannah M.
1 1/2 thumbs down
Super easy to create them and they came out looking good but the socks run really big. The material they’re made out of is awful. It’s like wearing cardboard on your feet.
Response from GoPupSocksNov 25, 2020
Hi there Hannah Marie, Thank you so much for sharing this feedback. We are so happy to hear that you enjoyed the quality of the photos but saddened to hear that you were less than satisfied with the sizing and softness of the material. Please feel free to email us at team@petsockscom and we will gladly issue you a replacement order on us!
SA
Samantha
I received the wrong socks
I received the wrong socks, this was my first time ordering and I don't think I will again
Response from GoPupSocksNov 25, 2020
Hi there Samantha, Thank you so much for sharing this information with us. We are saddened to hear that you received the incorrect item. Rest assured, we are prepared to fix this mistake . Please email us at team@ petsocks.com so that we can resolve this issue for you immediately.
