GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksDec 7, 2020

Hi Alex, Thank you for sharing your feedback with us. While we are happy to hear the print looks great, we are disappointed to hear that the shape and fit of our socks did not meet your expectations. The shape of the socks has to be flat so that they can print evenly. As a young company, we are working diligently to improve the size and shape of our socks and your feedback will come in hand while making future changes. Our top priority is our customer's satisfaction and we would love to resolve this issue as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksDec 7, 2020

Hi there, Thank you for sharing your feedback with us. While we are thrilled to hear that our service was great, we are disappointed to hear that the quality of our socks did not meet your expectations. We use a specific fabric to press the socks so that they don't burn. The shape of the socks has to be flat so that they can print evenly. As a young company, we are working diligently to improve the material of our socks and your feedback will come in hand while making future changes. Our top priority is our customer's satisfaction and we would love to resolve this issue as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksDec 7, 2020

Hi Angel, Thank you for sharing your feedback with us. While we are happy to hear that the socks were cute, we are disappointed that you were not pleased with the quality of the sock. As a young company, we are working diligently to improve the quality of our products and we will keep your feedback in mind while making future changes. Our #1 priority is our customers' satisfaction and we would love to resolve this issue right away. Please email our team at [email protected] with a brief description and we will be happy to assist you. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 29, 2020

Thanks alot for your feedback. 😊 We are sincerely sorry your order was not cropped to your liking! This one incident is not a representation of our processes as a whole. We would love to make it up to you. Please reach out to us via email at [email protected]

Response from GoPupSocksNov 30, 2020

Hi there, Thank you for sharing your feedback with us. While we are happy to hear that the picture of your dog turned out cute, we are saddened to hear that you were not pleased with the shape of our socks. As a young company, we are working diligently to improve the size and shape of our socks and we will be sure to keep your feedback in mind while making future changes. Our #1 priority is our customers' satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 30, 2020

Hi there, Thank you for leaving a review with us! We take pride in keeping our customers happy, and we apologize for your dissatisfaction with us thus far. We love to ensure that our customers are satisfied, and it saddens us to hear your order wasn't fulfilled properly! It is our duty to make up for where we have fallen short. Please be on the lookout for an email from us @teampetsocks as we would like to get this issue resolved ASAP. Thank you for your purchase! The PupSocks Team Justin

Response from GoPupSocksNov 30, 2020

Hi Mary, Thank you for sharing your feedback with us. We are disappointed to hear that you were not pleased with the way your dog's face was cropped and that you were not able to add a different photo. Our top priority is our customers' satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution mail from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksNov 30, 2020

Hi there, Thank you for sharing your feedback with us. We are disappointed to hear that your order never arrived. Unfortunately, I was unable to find any previous correspondence from you in our system. I apologize for the inconvenience. I can assure you we would never ignore our customer's emails. Our top priority is our customer's satisfaction and we would love to look further into this issue for you. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn