GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
I never received my order...
Response from GoPupSocksDec 7, 2020
Hi there, Thank you for sharing your feedback with us. We are disappointed to hear that your order never arrived. Our #1 priority is our customers' satisfaction and we would love to look further into this issue for you. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn
Cathy M.
I requested child socks and the ones you sent are huge
Response from GoPupSocksDec 7, 2020
Hi there Cathy, Thank you for your review. We are saddened that the socks you reviewed were too big. It is our duty to make sure that all of our customers are 100% satisfied with the products that they are receiving. Unfortunately at this time, we do not offer a variety of children's sock sizes, however, our XS size will fit youth sizes (1-5). That said, our resolution team will be reaching out to you to make sure that we get you the correct size that you ordered. Thank you for your purchase! The Pupsocks Team
customer
I still haven’t received them.
Response from GoPupSocksDec 29, 2020
Hi there! We are so appreciative of your feedback and thank you for your honesty. After taking a look at your order, I can see that your initial package was lost with USPS and we were able to issue a replacement. Unfortunately, your replacement order has experienced a delay in transit with USPS. We will send an email with latest updates we have received along with your tracking information.
customer
The socks dont have any pattern and shape so it turns out you have a big sock fold on top of your foot
Response from GoPupSocksDec 29, 2020
Hi there, Thanks for your honest feedback! We are always looking for ways to improve our products and service. I'm sorry to hear that you were not satisfied with your order. Please keep an eye out for an email from us so that we can find a solution and make things right! The PupSocks Team -Courtney
M. P.
Very disappointed that PupSocks did not follow my instructions to darken the photo a bit. I had (now deceased) a BLACK Newfoundland Dog - not a brown one. No point in having a section in the order process to give PS direction if they don't follow it. Will not order again!
Response from GoPupSocksDec 2, 2020
Hi there, Thank you for sharing your feedback with us. We are saddened to hear we were not able to fulfill your order as anticipated. While we do clip photos, unfortunately, we are unable to darken photos. We have the designer's notes section in case a customer would like to include a bow, collar, or would like the photo to be clipped a certain way. We extend our sincerest condolences and hope that we can better capture the features more accurately from a different photo. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn
Melissa G.
The picture of the pet comes out looking really good on the sock but the material of the sock itself is so weird and uncomfortable that these make a good whimsical gift but not a functional pair of socks. I wish the socks were softer and made from stretchier material.
Response from GoPupSocksDec 2, 2020
Hi Melissa, Thanks for sharing your feedback with us. We are terribly disappointed to hear that the material of our socks did not meet your expectations. Our top priority is our customers' satisfaction and we would love to resolve this issue as soon as possible. Please lookout for an email from our team. Thank you for your patience. The PupSocks Team -Autumn
Michelle B.
My son ordered me PupSocks for my birthday. The picture quality is excellent, but for wearing...remember trying to wear novelty Christmas stockings as socks? It’s that. They are novelty, but not wearable socks.
Response from GoPupSocksDec 2, 2020
Hi Michelle, Thank you for sharing your honest feedback with us. While we are happy to hear that the picture quality was excellent, we are disappointed that the socks were not as comfy as anticipated. As a young company, we are working our paws off to perfect the quality of our socks and we will be sure to keep your feedback while making future improvements. Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please email our team at [email protected] so we can better assist you. Thank you for your patience. The PupSocks Team -Autumn
customer
Terrible material of the socks, bad quality of the photo and super slow delivery and expensive socks
Response from GoPupSocksDec 2, 2020
Hi there, Thank you for sharing your feedback with us. We are saddened to hear that you were not pleased with the quality of your socks and your delivery experience was not satisfactory. Our #1 priority is our customers' satisfaction and we would love to resolve this issue as soon as possible. Please look out for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn
