GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 5, 2021

Hi Ron, Thanks for your review! On our website, you get to choose which background that you want for the socks. We strive to have the quickest turn around time possible so we produce exactly what is ordered. I do apologize for the inconvenience this may have caused. I'm pleased to hear that you liked your pupsocks. Customer satisfaction is our top priority, please keep an eye out for an email from us so that we can further assist you with this. The PupSocks Team

Response from GoPupSocksJan 23, 2021

We take pride in keeping our customers happy, and we apologize for your dissatisfaction with us thus far. Thank you for leaving a review with us! We love to ensure that our customers are satisfied, and it saddens us that you aren't totally satisfied! It is our duty to make up for where we have fallen short with your order, and we are willing to do whatever it takes to make sure you get your order corrected. I hope this helps, please be on the lookout for an email from us @teampetsocks as we would like to get this issue resolved ASAP. Thank you for your purchase!

Response from GoPupSocksDec 29, 2020

Hi there! Thank you so much for your detailed feedback. We strive to learn how to improve so that we can assist our clients in the most efficient manner. Foremost, we apologize for the inconvenience that this lengthy delay has caused. Unfortunately, we have been experiencing unforeseeable delays during this holidays season and appreciate your patience. After taking a look at your account and tracking information it looks like the last update was made on 12-08, which tells us your package may be lost in transit! We are sending an replacement order out to you now, please keep an eye on your email.

Response from GoPupSocksDec 29, 2020

Hi there Alana! Thank you so much for trusting us with your beloved JubJub. We are so happy that you enjoyed the quality of the photo but saddened to hear that you were displeased with the quality of our socks. We do apologize about this! We will be reaching out to you soon to offer an exchange for another item.

Response from GoPupSocksDec 29, 2020

Hi there, Thanks for your review! I'm sorry to hear that you were not satisfied with your order. Please keep an eye out for an email from us so that we can find a solution and make things right! The PupSocks Team -Courtney

Response from GoPupSocksDec 11, 2020

Hi there, Thank you for sharing your feedback with us. We are terribly sorry to hear your order never arrived! Our #1 priority is our customer’s satisfaction and we would love to resolve this issue as soon as possible. We use the feedback from our customers to continue to grow as a company! Thank you for your purchase! The Pupsocks Team

Response from GoPupSocksDec 10, 2020

We take pride in keeping our customers happy, and we apologize for your dissatisfaction with us thus far. Thank you for leaving a review with us! We love to ensure that our customers are satisfied, and it saddens us that you haven't received your order correctly! It is our duty to make up for where we have fallen short with your order, and we are willing to do whatever it takes to make sure you get your order. I hope this helps, please be on the lookout for an email from us @teampetsocks as we would like to get to this issue resolved ASAP. Thank you for your purchase!

Response from GoPupSocksDec 9, 2020

Hi there, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. Unfortunately, we could not locate any order details based on the information provided in this review. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected] We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience.