GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 6, 2021

Hi there, Thank you for your review! I'm very sorry you didn't get prompt correspondence from us and for any inconvenience, this may have caused! Rest assured, we are working hard to assist our valued customers in a timely manner. I want to start by apologizing profusely for the experience you've had with us so far. I'll be completely honest when I share we never expected to be faced with unforeseen holiday volume, COVID protocols, and the inability to really communicate with our carriers properly. I know that our products are almost always intended as gifts for special occasions, so I know how important it was to have your order in a timely manner. With that said, please lookout for an email from our resolution team as we want to make sure that you received your order. The Pupsocks Team

Response from GoPupSocksFeb 5, 2021

Hi there, Thanks for your review. I'm saddened to hear that you received the wrong order. We want you to be satisfied and will do everything possible for you to receive the correct order. Rest assured, we are working as quickly as possible to respond to our valued customers in a timely manner. Please lookout for an email from us so that we can rectify this issue right away! The PupSocks Team

Response from GoPupSocksFeb 2, 2021

Hi there, Thank you for providing your feedback! It saddens us to hear that your socks were too big, however we are glad that the quality of the photo on your socks met your expectations! We want to ensure that all of our customers are satisfied with the products that they are receiving! With that said be on the lookout for an email from our resolution team, as we want to check and see if you were happy with your new order. Thank you for your purchase! The Pupsocks Team

Response from GoPupSocksFeb 2, 2021

Hi there, Thank you for reaching out! First and foremost we would like to extend our deepest apologies that there was a long delay with your order! With the high volume of holiday orders and trying to follow proper COVID protocol, we also experienced delays with our shipping carriers. We have been working our paws off to make sure that all of our valued customers are receiving their orders quickly and efficiently and we want you to know that it saddens us that we were unable to fulfill your order in a timely manner. After looking into your order details, with the email used for your review, I see that a member of our team has reached out in regards to a resolution. Thank you for being a valued Pupsocks customer and we hope to have an opportunity to fulfill all of your future orders with us. The Pupsocks Team

Response from GoPupSocksFeb 2, 2021

Hi there Daniel, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. With that said, be on the lookout for an email from our resolution team, as we want to ensure that we fix this issue. Thank you for your purchase! The Pupsocks Team

Response from GoPupSocksFeb 2, 2021

Hi there, Thanks for sharing your feedback with us. We apologize that your socks were too small and the quality was not what you had anticipated. We strive to provide our customers with great products and the best service possible. After looking into your order details, with the email used for your review, I see that a member of our team has reached out in regards to a resolution. Thank you for being a valued Pupsocks customer! The Pupsocks Team

Response from GoPupSocksFeb 2, 2021

Hi there, Thank you for reaching out! First and foremost we would like to extend our deepest apologies that there was a long delay with your order! With the high volume of holiday orders and trying to follow proper COVID protocol, we also experienced delays with our shipping carriers. We have been working our paws off to make sure that all of our valued customers are receiving their orders quickly and efficient and we want you to know that it saddens us that we were unable to fulfill your order in a timely manner. After looking into your order details, with the email used for your review, I see that a member of our team has responded to your inquiry. Thank you for being a valued Pupsocks customer and we hope to have an opportunity to fulfill all of your future orders with us. The Pupsocks Team

Response from GoPupSocksJan 30, 2021

Hi Valerie, Thank you for leaving a review with us! It saddens us to know that we were unable to fulfill your order correctly the first time around. We strive every day to make sure we are providing the best customer service to all of our valued customers! After looking into your order details I see that one of our team members has contacted you with a resolution. We appreciate your business and hope that you will shop with us again in the future! The Pupsocks Team