GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 3, 2022

Hi there, Thanks for your feedback. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team

Response from GoPupSocksMar 4, 2022

Hi Robert, Thank you for taking the time to write and post a review. We are so sorry you have not received you order. Since you have done the review in the organic state I have no information to find you in out system. If you would please email us at [email protected] we would love to correct this issues with you. The PupSocks Team

Response from GoPupSocksMar 4, 2022

Hi William, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. We are glad you reached a solution in regards to your order. We appreciate your business and thank you for your honest feedback. Best Regards, The PupSocks Team 🐾

Response from GoPupSocksMar 4, 2022

Hi Vibecke, Thank you so much for your feedback. We are terribly sorry for the mishap with your order. Due to COVID shipping guidelines, your delivery expectation window was altered. After taking a deeper look into your order, It appears your order was lost in transit. Unfortunately, transit mishaps are out of our control. We value your business and patience. With that said, please keep an eye out for an email from one of our customer support agents. We want to ensure you are provided a solution. Best Regards, The PupSocks Team 🌟

Response from GoPupSocksMar 4, 2022

Hi Heather, Thanks for your review. We strive for exceptional quality and hate that we dropped the ball with your special order. In the FAQ we advise our customers to send pictures with good lighting and preferably a high-quality photo, in order to achieve the best results. We appreciate your feedback and hope we can create a better experience for you in the near future. Please email us directly at [email protected] if you have any additional concerns and we will provide a solution. We appreciate your business! Kind Regards, The PupSocks Team 🐾

Response from GoPupSocksMar 4, 2022

Hi Kristy, Thank you for your feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I can see where we extended a solution via email on Feb 9. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team 🌟

Response from GoPupSocksMar 3, 2022

Hi Paul, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! Due to COVID shipping guidelines, your delivery expectation window was altered. Which resulted in your receiving your custom gifts later than expected. After looking into your order issue, we could not find any contact attempts in regards to this order. With that being said please lookout for an email from one of our customer service representatives. We appreciate your patience and we value you as a customer. Kind Regards, The PupSocks Team

Response from GoPupSocksMar 4, 2022

Hi Mihai, Thanks for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Romania, and International orders can take up to 15-20 business days for you to even receive your product after production. Unfortunately, transit delays are out of our control. We are happy that you received your order. lease feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team 🐾