GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 2, 2021

Hi there Kathy! Thank you so much for reaching out to us. We sincerely apologize for the delay you have experienced this holiday season. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. After reviewing your tracking information, I can see that your your package has been marked as delivered! We will be reaching out very soon to confirm the arrival of your order and ensure that everything is to your liking. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us. We are so sorry for mishap with your order! We are appreciative of your feedback and will use it to improve in the future. Unfortunately, at the time your replacement was printed, we were no longer offering the color red. We apologize for this error and that it was not communicated with your properly. Again, thank you so much for your honesty. The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry for the delayed response you have received from our team. We are so sorry for the mishap with your order! Typically, our extra small can fit up to ages size 10. We will be reaching out with a resolution very soon! The PupSocks Team -Faith

Response from GoPupSocksMar 2, 2021

Hi there! Thank you so much for reaching out to us. We are so happy to hear that you enjoyed the concept of our socks, however we are saddened to hear that you were displeased with the fit of your socks. We are appreciative of your feedback and we will use it improve our design in the future.

Response from GoPupSocksApr 2, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksMar 17, 2021

Hi there! Thank you for your most honest feedback. We truly appreciate your review! We are happy to hear that your order was received, however, we do apologize for the delays that were experienced while awaiting the arrival of your order. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M

Response from GoPupSocksApr 2, 2021

Hi there, Thank you for your review! I’m very sorry you didn’t get prompt correspondence from us and for any inconvenience, this may have caused! We are saddened to hear that you were not satisfied with the quality of our products! We appreciate your feedback and will continue to grow and improve our products because of it. To accommodate, we would love to offer you a $5 store credit towards your purchase of a different item! If you have any other questions or concerns, please feel free to reach out! Please confirm that you'd like to accept this offer and I'll have your credit sent over to the email address on file right away! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 2, 2021

Hi there, Thank you for your most honest review! I’m very sorry you didn’t get prompt correspondence from us and for any inconvenience, this may have caused! We are saddened to hear that you were not satisfied with the quality of our products! We appreciate your feedback and will continue to grow and improve our products because of it. To accommodate, we would love to offer you a $5 store credit towards your purchase of a different item! If you have any other questions or concerns, please feel free to reach out! Please confirm that you'd like to accept this offer and I'll have your credit sent over to the email address on file right away! The PupSocks Team -Courtney M.