GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 4, 2020

Hi Katherine, Thanks for sharing your feedback with us. While we are happy the photo looked great, we are saddened to hear that the material of the socks did not meet your expectations. As a young company, we are constantly improving on the size, shape, and fit of our socks and we will be sure to keep your feedback in mind while making future changes. We hope you decide to give us a try in the future. When you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 4, 2020

Hi Jim, Thanks for sharing your honest feedback with us. We are disappointed to hear that the shape of our socks did not meet your expectations. As a growing company, we are constantly improving on the shape, size, and fit of our socks and we will be sure to keep your feedback in mind while making future changes. We hope you decide to shop with us again in the future and when you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Summer

Response from GoPupSocksSep 4, 2020

Hi Rachel, Thanks for sharing your feedback with us. While we are elated to hear the socks looked great, we are saddened to hear that they took so long to arrive. International orders can take 5-20 business days to be delivered. The holidays can be a busy time for mail carriers, but rest assured we are working hard to improve our delivery process and we will be sure to keep your feedback in mind while making future changes. We hope you decide to place another order with us in the future. When you do, please be sure to use the code Trust20 for 20% off your order. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 4, 2020

Hi Heather, Thanks for sharing your feedback with us. I am terribly sorry to hear your socks did not fit as anticipated. Our customer's satisfaction is our #1 priority and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 4, 2020

Hi Catherine, Thanks for sharing your feedback with us. We are terribly sorry to hear the ears were cut off. After looking at the original photo, it looks like the ears are close to the face, making them hard to see. No worries! I would love to send a complimentary pair for the inconvenience. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 4, 2020

Hi Steven, Thanks for sharing your honest feedback with us. While we are happy to hear that you were pleased with the material of our socks, we are disappointed that the shape of our socks did not meet your expectations. As a growing company, we are constantly making improvements on the size, shape, and fit of our socks and we appreciate your feedback, which helps us improve. If you decide to give us another chance in the future, please use the code Trust20 for 20% off your order. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 4, 2020

Hi Ginny, Thanks for sharing your feedback with us. We are terribly sorry to hear you received the wrong order. Our #1 priority is our customer's satisfaction and we want to make sure that you receive what you ordered! Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 4, 2020

Hi BT, Thanks for sharing your feedback with us. We are happy to hear that you were pleased with the images on your socks, but we are disappointed that the quality of the socks did not meet your expectations. Although our socks are not shaped like traditional socks, they are meant to form to the foot when worn. As a young company, we are constantly improving the size, shape, and fit of our socks and we appreciate your feedback, which helps us improve. If you decide to give us another chance in the future, please use the code Trust20 for 20% off your order. The PupSocks Team -Tyler B.