GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 4, 2022

Hi David, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. Unfortunately, transit delays are out of our control. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see we created a replacement order for you. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Best Regards, The PupSocks Team 🐾

Response from GoPupSocksMar 4, 2022

Hi Romy, Thank you so much for taking the time to post a review. I am so sorry your order never arrived. I went an looked into it and it looks like the package was stuck in transit and I do see that a replacement was sent out to you. Thank you for you patience we greatly appreciate it. If you have any other questions please feel free to email us at [email protected]. Betsy The PupSocks Team

Response from GoPupSocksMar 4, 2022

Hi Loannis, Thank you for taking the time to post a review. We are so sorry that you never heard back from anyone in customer service. We strive to answer every inquiry and we dropped the ball with yours. Again, we are extremely sorry that we dropped the ball and we will take this and apply to make our system better. The PupSocks Team

Response from GoPupSocksMar 4, 2022

Hi Mandy, Thank you so much for the Trustpilot review. We looked into the order and it looks like we are able to assist you with getting a new pair of PupSock to replace the damaged ones. I am so glad we were able to help you. If you need anything else please feel free to email us [email protected]. The PupSocks Team

Response from GoPupSocksMar 4, 2022

Hi Mary, Thank you for your feedback! I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team

Response from GoPupSocksMar 4, 2022

Hi Michelle, Thank you for your feedback! We are extremely glad you loved your image cropping and design. I'm terribly sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team 🌟

Response from GoPupSocksMar 4, 2022

Hi Christine, Thank you for your review. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. After looking into our system, we could not find any contact attempts. With that said, please email our support team directly at [email protected] so we can rectify your order issue. We look forward to hearing from you. Kind Regards, The PupSocks Team 🐶

Response from GoPupSocksMar 4, 2022

Hi Samantha, Thank you for your feedback! We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team 🐶