GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 6, 2020

Hi Trevor, Thanks for sharing your honest feedback with us. While we are happy to hear your products came out as expected, we are sorry to hear your order arrived late. USPS has been experiencing delays due to COVID-19, but rest assured we are working hard to improve our delivery process and we will be sure to keep your feedback in mind while making future changes. We hope you decide to shop with us again in the future. When you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Autumn

Response from GoPupSocksSep 4, 2020

Hi Sarah, Thanks for sharing your feedback with us. While we are happy to hear that the socks came out cute, we are disappointed to hear that the crop of your bunnies did not come out as anticipated. We want our customers to be 100% satisfied with their orders and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 6, 2020

Hi Taleen, Thank you for sharing your feedback with us. While we are happy to hear your first two orders came out great, we are disappointed to hear that the third-order did not. As a young company, we are constantly growing and improving and we will be sure to keep your feedback in mind while making future changes. That said we would love to make it up to you. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 4, 2020

Hi Laure, Thanks for sharing your feedback with us. While we are happy to hear the first pair came out nice, we are disappointed that your second pair did not. We understand this was intended as a gift and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 4, 2020

Hi Samantha, Thank you for updating your review. I'm thrilled to hear that we were able to help! We're excited for you to receive your order! Thanks for being apart of the PupSocks fam. We look forward to fulfilling any future orders you may have! Thank you for sharing your feedback with us. While we are happy to hear the ordering process was a smooth one, we are disappointed to hear that your order is taking a long time to arrive. It looks like one of our representatives responded with a resolution, but we did not receive a response. We would still love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn 🍁

Response from GoPupSocksSep 4, 2020

Hi Sarah, Thanks for sharing your feedback with us. We wish we had the ability to send you a proof prior to production, however, we cannot provide a proof as your order goes through a series of necessary steps in order to send out a quality controlled product in a timely manner. Rest assured, our design team is very talented and will be sure to create your order with care. That said we are happy that the socks turned out cute, but we are disappointed that a couple of the photos were cropped weird. We want to make sure you are 100% satisfied with your order and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Summer

Response from GoPupSocksSep 4, 2020

Hi Christopher, Thanks for sharing your feedback with us. We are happy to hear you were pleased with your order. Thanks for shopping with us! We look forward to fulfilling any future orders you may have. The PupSocks Team -Tyler B.

Response from GoPupSocksSep 4, 2020

Hi Kelsey, Thanks for sharing your feedback with us. While we are elated to hear your socks were cute, we are disappointed to hear that your socks were not comfortable. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Tyler B.