Courtney H.
Customer service is severely lacking...quality could be much better!
Customer service is severely lacking. I know it’s the holidays but they shouldn’t been taking up to a week to respond to customers. Also, we were awaiting our order after having order over 4 weeks prior. When we placed our order their website stated “SHIPS IN ONE BUSINESS DAY”. The sporadic replies we received from customer service were things such as it’s the holidays, or there was a delay with production. Our order did arrive this weekend, after 4 weeks, and was missing a pair, while the other three pairs had multiple pulls throughout. While I HAVE finally heard back from someone regarding the missing pair and they are working to send replacements, I would not recommend this company. Not only was the initial work in non-gift giving condition, their customer service is lacking tremendously. I hope to update this review with a positive follow up after our replacements arrive.
Response from GoPupSocksFeb 2, 2021
Hi there! Thank you so much for your purchase with us and your feedback. We are always so appreciative our customers for their honesty. We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. Thank you so much for your patience during this hectic holiday season. In addition to this, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order and as well as others. We are saddened to hear of your experience but we are happy to see that you were able to get in communication with one of team members and they were able to issue a replacement order for you. We want to thank you for allowing us the opportunity to make this right, we are more than appreciative! The PupSocks Team -Faith