GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 4, 2021

Hi JH, Thanks for your review. I'm so sorry to hear about the delay with your order. Unfortunately, we did experience some delays due to the holiday rush and Covid. As a small business, we are always looking for ways we can improve the quality of our products. We greatly appreciate your feedback and will improve because of it. The PupSocks Team

Response from GoPupSocksFeb 2, 2021

Hi there, Thanks for your review. I'm terribly sorry that your experience was less than satisfactory. We experienced some delays due to the surplus of holiday orders and Covid. USPS was also behind on deliveries during the holiday season. I do apologize that we were not able to fulfill your order in the way you had anticipated. The PupSocks Team

Response from GoPupSocksFeb 2, 2021

Hi Jacqui, Thanks for your review. I'm so sorry to hear about the delay with your order. Unfortunately, we did experience some delays due to the holiday rush and Covid. If you still have not received your order please contact our team at [email protected] so that we can ensure that your order gets in your hands! The PupSocks Team

Response from GoPupSocksFeb 2, 2021

Hi there, Thanks for your review. I'm terribly sorry about the delay with your order. We experienced some delays with orders due to the surplus of holiday orders and Covid. USPS was also behind on deliveries during the holiday season. We apologize for any inconvenience this delay may have caused. The PupSocks Team

Response from GoPupSocksFeb 2, 2021

Hi there, Thanks for your feedback. I'm saddened to hear that you were not satisfied with your order. As a small business, we are always looking for ways we can improve our products. We will be sure to consider your feedback for future improvements. The PupSocks Team

Response from GoPupSocksApr 5, 2021

Hi there, Thank you for your review! I’m very sorry you didn’t get prompt correspondence from us and for any inconvenience, this may have caused! We are saddened to hear that you were not satisfied with the quality of our products! We appreciate your feedback and will continue to grow and improve our products because of it. To accommodate, we would love to offer you a $5 store credit towards your purchase of a different item! If you have any other questions or concerns, please feel free to reach out! Please confirm that you'd like to accept this offer and I'll have your credit sent over to the email address on file right away! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 5, 2021

Hi Elina, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please look forward to follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 5, 2021

Hi Brian, Thank you for your review! We are very sorry to hear that you received the incorrect order upon receiving your parcel. We truly appreciate your feedback and will continue to grow and improve our products and service because of it. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be more than happy to help! The PupSocks Team -Courtney M.