GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksOct 8, 2020

Hi there, Thank you for sharing your feedback with us. While we are happy to hear you were pleased with your order, we're disappointed that two of your photos came out darker than you anticipated. Our top priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksOct 6, 2020

Hi Hunter, Thank you for sharing your feedback with us. While we are elated to hear your photos looked beautiful, we are disappointed that the shape of our socks did not meet your expectations. As a young company, we are working diligently to perfect our socks and your feedback will come in hand while making future improvements. Thank you for shopping with us. We look forward to fulfilling any future orders you may have. The Pupsocks Team -Autumn

Response from GoPupSocksSep 24, 2020

Hi Charles, Thanks for sharing your feedback with us. While we are thrilled to hear your wife loved her surprise, we are disappointed that the faces were cropped poorly and that one of the photos was discolored. We are also saddened to hear that the material was not what you anticipated. After looking into the original photo, it looks like the surrounding objects in two of the photos may have affected the color of your furry friend. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 15, 2020

Hi Leah, Thanks for sharing your honest feedback with us. We are disappointed to hear that your husband's socks did not fit as anticipated. We want him to be able to enjoy his gift and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 11, 2020

Hi Emily, Thanks for sharing your feedback with us. While we are happy to hear that you loved the socks, we are disappointed to hear that the image wore off and formed holes after being washed. That is not the norm for our socks and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Summer

Response from GoPupSocksSep 11, 2020

Hi Dan, Thanks for sharing your feedback with us. I am terribly sorry to hear that the print on your wife's socks started wearing off after the first wear. That is not the norm for our socks and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Summer

Response from GoPupSocksSep 11, 2020

Hi there, Thanks for sharing your feedback with us. While we are happy to hear that your socks were cute, we are saddened to hear that the shape of our socks did not meet your expectations. In order to get a perfect print, the socks need to be flat on the press. The shape of the sock helps us to print evenly on both sides, which is why the straight fabric is used. I apologize for any inconvenience this may have caused. We hope you decide to shop with us in the near future. When you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Autumn

Response from GoPupSocksSep 11, 2020

Hi Jane, Thanks for contacting us. While we are happy to hear the socks would make a great gift, we are saddened that they were not as comfy as you anticipated. As a young company, we are constantly working on the perfect socks for our customers and we will be sure to keep your feedback in mind while making future changes. We hope you decide to shop with us again in the near future. When you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Autumn