GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 1, 2021

Thank you for your feedback! I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please be on the lookout for an email from one of our representatives. thank you for being a valued PupSocks customer! The PupSocks Team - Ariel

Response from GoPupSocksFeb 1, 2021

I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order was delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team -Ariel

Response from GoPupSocksFeb 1, 2021

Hi there, Thank you for your feedback! Rest assured, we have been working diligently to assist our customers and ensure that orders arrive properly and as quickly as possible. I'm sorry to hear that your order was incorrect. This is a one-off situation that must have occurred during our fulfillment process which sometimes can affect a small percentage of orders. I can issue a replacement order immediately for the inconvenience. Please keep an eye on your email for a resolution email from us! The PupSocks Team -Ariel

Response from GoPupSocksFeb 1, 2021

Thank you for your feedback! We are truly sorry for the confusion with our product intent, our PupSocks are a novelty item and may be worn if you choose. We are big on customer satisfaction and would like to rectify this matter at hand. You will be receiving a solution email from our resolution department shortly. Thank you for shopping with us this year, you are valued! The PupSocks Team -Ariel

Response from GoPupSocksFeb 9, 2021

Hi there, Thanks for your review. I am deeply sorry to hear that your order arrive empty. We know how important your order was and we will do everything we can to ensure that you receive your order. Please keep an eye out for an email from our team so that we can rectify this issue right away! The PupSocks Team

Response from GoPupSocksFeb 9, 2021

Hi there, Thank you for sharing your feedback with us. We are disappointed to hear that the quality of our socks did not meet your expectations. As a young company, we are working diligently to improve the material of our socks and your feedback will come in hand while making future changes. Our top priority is our customer's satisfaction and we would love to resolve this issue if possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team

Response from GoPupSocksFeb 4, 2021

Hi there, Thanks for your review. I'm terribly sorry about the delay with your order. International shipping times vary between 10-35 business days depending on the location. Unfortunately, because of covid and the holiday rush many people experienced shipping delays. I'm deeply sorry for any inconvenience this delay may have caused. Please keep a lookout for an email from our team so that we can help you with this issue. The PupSocks Team

Response from GoPupSocksFeb 4, 2021

Hi there, Thanks for your honest review. I'm terribly sorry that you were not satisfied with your order. As a small business, we are always looking for ways we can improve the quality of our products. We greatly appreciate your feedback and will improve because of it. Please lookout for an email from us so that we can further assist you with this issue. The PupSocks Team