GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 11, 2021

Hi there JennyAnn, Our #1 priority is our customer’s satisfaction and we would love to resolve any issue you may have experienced. We are more than happy to issue a replacement and it sounds like you may need a smaller size as well. We have reached out via email to follow up with you. We look forward to assisting you with your order. The PupSocks Team -Lanice

Response from GoPupSocksFeb 10, 2021

Hi there, Thank you for leaving a review with us! We love to ensure that our customers are satisfied. While I am thrilled that we were able to fulfill your order and print your precious pal on your new pair of socks. It saddens us that you have had an unsatisfactory experience. We take pride in keeping our customers happy, and we apologize for your dissatisfaction with us thus far. Please E-mail us directly or be on the lookout for an email from our quality control [email protected]. From the Pup socks Team's Justin

Response from GoPupSocksFeb 10, 2021

Hi there, Thank you for leaving a review with us! We love to ensure that our customers are satisfied. While I am thrilled that we were able to fulfill your order and print your precious pal on your new pair of socks. It saddens us that you have had an unsatisfactory experience. We take pride in keeping our customers happy, and we apologize for your dissatisfaction with us thus far. Please E-mail us directly or be on the lookout for an email from our quality control [email protected]. From the Pup socks Team's Justin

Response from GoPupSocksFeb 10, 2021

Hi there, I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected]. From the Pup socks Team’s Justin

Response from GoPupSocksFeb 10, 2021

Hi Kim, Thank you for your review. I'm truly sorry that you did not get a timely response. Rest assured, we are working as quickly as possible to respond to our valued customers in a timely manner. Customer satisfaction is our top priority and we want to ensure that your order gets in your hands. Please keep an eye out for an email from us so that we can rectify this issue. The PupSocks Team

Response from GoPupSocksFeb 1, 2021

Hi there, thank you for your feedback! We are truly sorry for the confusion with our product intent, our PupSocks are a novelty item and may be worn if you choose. We are big on customer satisfaction and would like to rectify this matter at hand. You will be receiving a solution email from our resolution department shortly. Thank you for shopping with us this year, you are valued! The PupSocks Team - Ariel

Response from GoPupSocksFeb 1, 2021

Thank you for your feedback! I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order was delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel

Response from GoPupSocksFeb 1, 2021

Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected]. We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience! The PupSocks Team - Ariel