GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJun 30, 2021

Hi there Anne, Thanks for placing an order with us. We apologize for the delay in receiving your previous order due to international transit delays. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna

Response from GoPupSocksJun 30, 2021

Hi there Rebekah, Thank you for your review. We apologize that you were not pleased with the quality of the sock. Our sublimation socks are made up of Polyester, Acrylic, Nylon, and Spandex. In order for you to get the best quality image, these fabrics are needed. In addition to socks, we also make other products for your enjoyment. Please enjoy this 20% off code towards your next purchase Trust20. We truly appreciate your feedback and will use it to improve our products moving forward. Thanks for your business as well as your patience and we hope to produce any future custom orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna

Response from GoPupSocksJun 30, 2021

Hey there Marie, Thank you for your feedback. Our mission is to strive for the best quality of products, so we are disappointed to know we did not meet your expectations with the material and color quality of your socks. Our sublimation socks are made up of Polyester, Acrylic, Nylon, and Spandex. In order for you to get the best quality image, these fabrics are needed. We truly appreciate your feedback and will use it to improve our products moving forward. Thanks for your business as well as your patience and we hope to produce any future custom orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The Pupsocks Team Kianna

Response from GoPupSocksMar 1, 2021

Hi there! First, I would like to apologize for the delay in response from us. We would like to thank you for your most honest feedback, as we really do appreciate it! I am very sorry to hear that you were unhappy with the quality of the socks. I am more than happy to look into this matter and provide a resolution for you immediately. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M

Response from GoPupSocksMar 1, 2021

Hi there! Thank you for your edited review. We are so sorry for delay that you experienced in shipping. Typically, international orders to New Zealand could take anywhere from 10-35 business days in shipping during the holidays , unfortunately this includes shipping delays. We apologize about this. After taking a look at your account and tracking information, I can see that your order was delivered on 12-29. We are so happy that you have received your order and hope you enjoy your Custom PupSocks! The PupSocks Team -Faith

Response from GoPupSocksDec 29, 2020

Hi there! Thank you so much for your feedback. We are so sorry to hear that your order has arrived in this manner! It looks like your order may have been damaged . Allow us to issue replacement order free of charge. We will send a follow up email with your new order to be shipped in the next 7 business days once produced. Look out for an email from us at [email protected]

Response from GoPupSocksDec 29, 2020

Hi there! Thank you so much for your detailed feedback. We strive to learn how to improve so that we can assist our clients in the most efficient manner. We are saddened to hear that you were unhappy with the cropping of your order! We do apologize about this. Please allow us to issue replacement with higher quality photos that you will be proud to share. Keep an eye on your email for updates from [email protected]

Response from GoPupSocksDec 29, 2020

Hi there! Thank you so much for your purchase with us and your feedback. We are always so appreciative of our customers for their honesty. We apologize for the lengthy wait that you have experienced and are saddened to hear that we have let you down. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. Thank you so much for your patience, despite the wait time that you've experienced. Please let us know if there is anything else we can do to assist you at this time! Feel free to reach out to us at [email protected].