GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksDec 30, 2020

We are always so appreciative our customers for their honesty. We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. After taking a look at your account, I can see that one of customer service representatives issued a replacement on 12-18-20. Your tracking states that your order in now in transit and set to deliver in the next 48 hours. Please keep an eye out for a resolution email from us which will include your tracking information.

Response from GoPupSocksDec 30, 2020

Hi there! Thank you so much for your feedback! We are disheartened to hear that you were disappointed with the quality of the socks that you received. Rest assured, we strive to create a great product that our customers love and want to share with those they care about. I believe that there may be a compromise that we can offer. Please keep an eye on your email for a resolution email.

Response from GoPupSocksDec 30, 2020

Hi there! Thank you so much for your feedback. We do apologize for the quality of the product that you received! There is a chance that your order was misprinted which caused the quality of your order to diminish. No worries! We can issue a replacement immediately. Please keep an eye on your email for a resolution from [email protected]

Response from GoPupSocksJul 1, 2021

Hi there Sara, Thanks for placing an order with us. We are terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue. We will do a better job to improve our response time in the near future. We also apologize that you were not pleased with the quality of the sock. Our sublimation socks are made up of Polyester, Acrylic, Nylon, and Spandex. In order for you to get the best quality image, these fabrics are needed. Thanks for your business as well as your patience and we hope to produce any future custom orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna

Response from GoPupSocksJul 1, 2021

Hi Lisa! As a growing business, we have been working tirelessly to get our products to you. Thanks so much for your business. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. That said, we would like to inform you that our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. We hope that we can make a better impression on you as we continue to grow as a small company. With that, we do offer a ton of other cool products and we would love for you to give them a try. Please accept our offer for a special discount at checkout toward your next purchase Trust20. We look forward to servicing you! The Pupsock Team Monique🐾

Response from GoPupSocksJul 1, 2021

Hi Michelle! Thanks for taking the time to write your review. I apologize for the shipping delay, and the lack of correspondence you received during your ordering experience. We'd love to offer a special discount code should you choose to give us another try in the future! When you do, please use code [TRUST20] for a special discount at checkout. Please email us directly at [email protected] for questions, concerns or additional assistance needed. Thank you. The Petsocks Team Monique😀

Response from GoPupSocksJun 30, 2021

Hey Sarah, We apologize for the mishap with your order. We strive to deliver the best service, so we are disappointed to know that there was an error with your order. Although so much time has passed, we would love to correct this issue for you. That said, please be on the lookout for an email from our support team. ThePupsocks Team, Kianna

Response from GoPupSocksFeb 18, 2021

Hi there Leslie, I'm sorry to hear that you did not love your custom socks. A member of our team has reached out to you via email. Please let us know if we can be of any further assistance. The PupSocks Team