GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2020

Hi Lisa, Thanks for sharing your feedback with us. While we are disappointed to hear the first order was incorrect, we are thrilled that we were able to resolve the issue quickly. Thanks for shopping with us. We look forward to fulfilling any future orders you may have. The PupSocks Team -Autumn

Response from GoPupSocksSep 15, 2020

Hi Tim, Thanks for sharing your feedback with us. We are terribly sorry to hear your socks did not hold up after multiple washes. While different companies use different printing techniques, our company does not use the Silk Screen process, we use sublimation, a process that dyes the design into the fabric. Our socks are made to last and hold up during the wash cycle and it is not the norm for them to fade. Our #1 priority is our customer's satisfaction and we would love to rectify this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 15, 2020

Hi Lash, Thanks for sharing your feedback with us. While we are happy to hear that the photos looked great, we are saddened to hear that the socks were thinner than anticipated. Our #1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 15, 2020

Hi Sara, Thanks for sharing your feedback with us. While we are thrilled to hear that your order was good quality, we are disappointed to hear that your special cropping instructions were not followed. Our # 1 priority is our customer's satisfaction and we would love to resolve this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience. The PupSocks Team -Autumn

Response from GoPupSocksSep 15, 2020

Hi Debbie, Thanks for sharing your feedback with us. We are thrilled to hear your socks looked nice, but saddened to hear the recipient received it later than expected. The holidays can be a busy time for our carriers, but I can assure you we work hard to ensure that everyone receives their orders in a timely manner and we will keep your feedback in mind while making future changes. Thanks for shopping with us. We look forward to fulfilling any future orders you may have. The PupSocks Team -Autumn

Response from GoPupSocksSep 15, 2020

Hi Pam, Thanks for sharing your feedback with us. We are thrilled to hear your order was delivered on time and that your mother-in-law loved her gift! Thanks for shopping with us ❤️ We look forward to fulfilling any future orders you may have. The PupSocks Team -Autumn

Response from GoPupSocksSep 15, 2020

Hi Janet, Thanks for sharing your feedback with us. We are thrilled to hear that your husband loved his socks! Although our socks can be a bit pricey for some, because they are a custom item, we often offer discount codes to accommodate our customers. Rest assured, our products are well worth the price. It is almost impossible to put a price on memories that will last a lifetime. We hope you decide to shop with us again in the near future. When you do, please use the code Trust20 for 20% off your order. The PupSocks Team -Autumn

Response from GoPupSocksSep 15, 2020

Hi Kayla, Thanks for sharing your feedback with us. As a young company, we are constantly working to perfect the quality of our socks and your feedback with come in handy while making future changes. Thanks for shopping with us. We look forward to fulfilling any future orders you may have. The PupSocks Team -Autumn