GoPupSocksReviews of gopupsocks.com

3.429,446 reviews
Pet Stores
Atlanta

Write a review

Directions Website

GoPupSocks

Write a review

About GoPupSocks

GoPupSocks is listed under Pet Stores in Atlanta.

GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gopupsocks.com
Website: gopupsocks.com
Category: Pet Stores
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Pet Stores

Directions Write a review

GoPupSocks reviews

Showing 2,153 reviews with 2 stars · Clear filters

customer
Dec 22, 2020
You should be up front on timeline!
You should be up front on timeline! I placed my order on 11/24...today is 12/22...and still no socks. I was really counting on giving these as Christmas presents...but now I need to go to the store (which I DETEST) because I don't think they will arrive in time. It would be VERY helpful for you to let folks know when they order that the delivery will be more than a month...and STOP sending me emails that I can get next day shipping and have a new order within a week when that is obviously a lie. If I would have known they wouldn't be here in time for Christmas I wouldn't have ordered.
Response from GoPupSocksFeb 2, 2021
Thank you for your feedback! I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order was delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team -Ariel
customer
Dec 22, 2020
Cant actually comment on…
Cant actually comment on these...ordered them 6 weeks ago and still havent received them. Its international to Canada however it looks like the company used to ship them had slow delivery time to get them to the border. Now I dont know who has them. Tracking is not updating.
Response from GoPupSocksFeb 2, 2021
Thank you for your feedback!I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order was delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel
customer
Dec 22, 2020
A month later, still haven't received my order.
Seeing as I have yet to receive my order after placing it a month ago I cannot comment on the quality of the socks. But I will say that it took way too long for the product to ship and to receive and kind of response from customer service. I understand it's the holidays, but then a warning that you would not receive the package for over a month should've been included when placing the order.
Response from GoPupSocksJul 6, 2021
Hi there Alyssa, Thanks for placing an order with us. We apologize for the delay in receiving your previous order due to international transit delays. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna
Sarah S.
Dec 22, 2020
Poor quality
The image on the socks was okay, but the quality of the socks was poor. The sizing was too big and not elastic enough and the material was very strange. I don't know what it was made of, but it's not good sock material. I wouldn't want to wear them.
Response from GoPupSocksJul 6, 2021
Hi there Sarah, Thank you for your review. We apologize that you were not pleased with the quality of the sock. Our sublimation socks are made up of Polyester, Acrylic, Nylon, and Spandex. In order for you to get the best quality image, these fabrics are needed. We apologize for issuing the wrong size order and would love to accommodate you further. That said, please be on the lookout for an email from our support team. ThePupsocks Team, Kianna
customer
Dec 22, 2020
I am still waiting to receive my socks…
I am still waiting to receive my socks I ordered four weeks ago.
Response from GoPupSocksJul 6, 2021
Hi there Yoko, Thanks for placing an order with us. We are terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue. We are happy to see that your order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna
M M.
Dec 22, 2020
Customer service is sloppy
Their socks are cute, and of decent quality. However, the ordering process is horrible. They lost my order twice, asked me to re submit, and I was charged three times for the same order. And even after I placed the second order their system “lost” details of the order, ie, the dog’s picture, sock colors and sizes. The number of messages from the company asking me the same thing over and over was annoying and time consuming. Over a month into the process before shipping was confirmed.
Response from GoPupSocksJul 6, 2021
Hi Melinda, Thanks for your review and business! We want to send our sincerest apologies for the inconvenience you faced with your previous order. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. We see that a resolution was made towards your order. If the resolution provided did not meet your needs please contact us! We hope that we can make a better impression on you as we continue to grow as a small company. With that, please accept our offer for a special discount at checkout towards your next purchase Trust20. We truly appreciate your feedback and will use it to improve our products and service moving forward. Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna
ATH
Dec 22, 2020
Cute idea, Cheap Socks
Cute idea. The socks were a bit of a disappointment as they are made of cheap synthetic material that most people would not actually wear all day. My sister's cat has a fluffy face and most of his fluffy face was cropped so that it did not look like him. For the price, I was hoping she'd actually wear them, but they're really just a novelty gift that might give her a chuckle and then go in the trash. They should print on nice quality cotton socks to make it worth the price.
Response from GoPupSocksJul 6, 2021
Hi there Alison, Thank you for your review. We apologize that you were not pleased with the quality of the sock. Our sublimation socks are made up of Polyester, Acrylic, Nylon, and Spandex. In order for you to get the best quality image, these fabrics are needed. Although so much time has passed, we would love to correct this issue for you. That said, please be on the lookout for an email from our support team. ThePupsocks Team, Kianna
Dona
Dec 22, 2020
Absolutely love the idea of pup…
Absolutely love the idea of pup socks...just didn’t turn out as cute as I’d hoped....
Response from GoPupSocksJul 6, 2021
Hey Donna, Thanks for your review! We are saddened that you were originally displeased with your item; however, we are happy to see that a resolution was provided to your satisfaction. Our mission is to provide complete satisfaction to our customers so we are delighted to know you were able to receive proper assistance. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna

GoPupSocksReviews of gopupsocks.com

About GoPupSocks

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

GoPupSocksReviews of gopupsocks.com

GoPupSocks reviews

You should be up front on timeline!

Cant actually comment on…

A month later, still haven't received my order.

Poor quality

I am still waiting to receive my socks…

Customer service is sloppy

Cute idea, Cheap Socks

Absolutely love the idea of pup…

About GoPupSocks

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

GoPupSocks reviews

You should be up front on timeline!

Cant actually comment on…

A month later, still haven't received my order.

Poor quality

I am still waiting to receive my socks…

Customer service is sloppy

Cute idea, Cheap Socks

Absolutely love the idea of pup…