customer
No socks or updates almost a month after ordering.
I ordered one pair of socks on 11/24. Two days later I received a notice they were in production. A month later my order status stated that it was still in production. I emailed the support department asking if I could get an update and received a note saying they would get back to me in 72 hours. It has been a week and no response from them. While I understand times are very crazy right now and companies are working with very little staff it but it would be nice if updates could go out or if you actually get back to someone in the timeframe you say you will. Not sure if I will be ordering from your company again.
Response from GoPupSocksFeb 2, 2021
Thank you for your feedback! I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order was delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel