Rob R.
Disappointed Dad
We received someone else’s socks and when I went to the web page to call customer service to check on my order, there is no phone number. I sent an email asking for status of my order (with order #) and no response. This was a Christmas present for my daughter after her dog died this summer and have no idea if I will be even getting the socks I ordered and paid for or not. Was very excited when I made the order now I’m just flat disappointed and have to explain this to my daughter today. Just in case order # is 2427046. Any help is appreciated.
Response from GoPupSocksFeb 17, 2021
Hi Rob! First and foremost, I would like to apologize for the delay in receiving a response from us. We thank you for your honest feedback, as we really do appreciate it. I am very sorry to hear that you received your incorrect socks. I would be more than happy to assist you in resolving this matter. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M