Josh
The order still hasn’t arrived as of…
The order still hasn’t arrived as of Dec 26. Ordered November 28th. Have not been updated on shipping issues until after my expected delivery date had passed and I found this information out on the Facebook platform. Why not more than 2 stars? Your job is to deliver online stuff. I still don’t have my stuff. You did a promo to lock me in to a purchase, but did not meet expectations. Why not 1 star? I’m slightly sympathetic, and you sent me a link which captured the gift in an image, but it’s hardly the real thing, though smart strategy. You’ve got a lot of things to do to improve. Don’t say 5-20 days for international if that is outside your control. Tell it how it is. I would NOT have ordered from you if I knew this was not going to arrive on time, and I feel generous with a two star rating.
Response from GoPupSocksFeb 8, 2021
Hi there, We at PupSocks sincerely appreciate your feedback and appreciate you leaving us this review. And I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. We know we boast fast turn-around times, but as It mostly depends on if you're domestic (US) or international the quicker times are usually reserved for domestic orders. Our processing and production time can take 1- 5 business days prior to shipment during our off-peak, however, production timeframes are extended during the holiday season(s). I'm very sorry you didn't get prompt correspondence from our support team and any inconvenience caused by the lack of accurate tracking! We can assure you that our staff has been working restlessly in an effort to address all issues, questions, and concerns, as quickly as possible. We are continuing to grow and appreciate your business, patience, and understanding! As a small company, we've admittedly experienced growing pains and will use this experience in order to improve. Thank you. If you require any further assistance, please email us directly at [email protected]. We are happy to help! The PupSocks Team Justin