Joanne
Very disappointed
I ordered and paid for two pair of socks on Nov. 30, 2020 and have yet to receive them (this being Dec. 28) although payment was deducted from my account. They were to be Christmas presents. Yet, I received an e-mail recently from your website advertising that if an order was placed by Dec. 20, shipment would arrive before the New Year. That’s 11-days. I’ve been waiting 28+. I’m extremely disappointed.
Response from GoPupSocksAug 27, 2021
We apologize for the delay in your customized product. During the holiday season, we have an overload of customers to respond and help. During this particular time of year, the shipment would also, at times, be delayed. We are sorry for any inconvenience this may have caused you. We really value our customers and wish to make them happy with their customized products. We also appreciate your feedback. If you have any questions or concerns, please email our A1 customer service team at [email protected] have a wooftastic day