GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJul 1, 2021

Hi there Lisa, Thank you for your review. We apologize that you were not pleased with the quality of the sock. Our sublimation socks are made up of Polyester, Acrylic, Nylon, and Spandex. In order for you to get the best quality image, these fabrics are needed. We also would like to apologize for the order mishap you had. We strive to deliver the best service, so we are disappointed to know that there was an error with your order. That said, please be on the lookout for an email from our support team. ThePupsocks Team, Kianna

Response from GoPupSocksJul 1, 2021

Hi there Sandra, Thanks for placing an order with us. We apologize for the delay in receiving your previous order due to international transit delays. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna

Response from GoPupSocksJul 1, 2021

Hey Michael, We apologize for the mishap with your order. We strive to deliver the best service, so we are disappointed to know that there was an error with your order. Although so much time has passed, we would love to correct this issue for you. That said, please be on the lookout for an email from our support team. ThePupsocks Team, Kianna

Response from GoPupSocksAug 27, 2021

Thank you for your feedback. We apologize that the sock arrived defective. It is never our intention to deliver a substandard product. Because are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use Trust20 on any other of our custom-made products! We want and appreciate your business! Best Regards, Elizabeth The PupSocks Team

Response from GoPupSocksAug 27, 2021

Hi Hanna, Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. Please feel free to reach out to use at team@pupsocks if you have any further concerns.

Response from GoPupSocksAug 26, 2021

Hi Peggy, We are saddened to hear that you were displeased with your order. We value you and appreciate your honesty. We will use this feedback to improve in the future. We want to ensure that our customers are happy and love their custom product. With this being said please allow us to give you a coupon code for a future order on another one of our custom products. Please use trust20 at checkout to receive 20% off your next purchase. Please allow us to wow the paws off of you!

Response from GoPupSocksAug 30, 2021

Hello there Amanda First and foremost, we greatly appreciate your feedback. This is a growing company and the reviews our customers leave us helps all of us to know what we need to improve on. I'm really sorry to hear about the mask. We really hope that you have a better experience the next time you shop with us. Again, we appreciate your review. if you have any questions or concerns, please feel free to contact our A1 team at [email protected] have a fantastic day Amanda.

Response from GoPupSocksAug 30, 2021

Hi there Oliver I'm sorry to hear about the delay in your shipment but during the holiday season, we have an overload of customers to respond and help. During this particular time of year, the shipment would also at times be delayed. We are sorry for any inconvenience this may have caused you. We really value our customers and wish to make them happy with their customized products. We also appreciate your feedback. If you have any questions or concerns, please email our A1 customer service team at [email protected]