GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 17, 2021

Hello there, We apologize for the extended time frame it took to deliver your custom item. I did check in the system to see if the item was successfully delivered to you and I'm happy to see that it did. Due to the COVID-related delays and it being the holidays, unfortunately, the time frame was extended more than we really expected. We really hope you have a better experience the next time you shop with us and we greatly appreciate your review. If you have any questions and concerns, please email us at [email protected]

Response from GoPupSocksDec 29, 2020

Hi there Jon! Thank you so much for your purchase with us and your feedback. We are always so appreciative our customers for their honesty. We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. However, after taking a look at your order I can see that your order was purchased before the USPS holiday cut off and you paid for 2 day shipping and your order did not arrive until 12-28-20. To respect our Moneyback guarantee associated with those customers who did pay additional for 2 day shipping, we are issuing a full refund. Please keep an eye on your email for this information.

Response from GoPupSocksDec 29, 2020

Hi there! Thank you so much for your purchase with us and your feedback. We are always so appreciative our customers for their honesty. We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. Thank you so much for your patience during this hectic holiday season. Please let us know if there is anything else we can do to assist you at this time! You can reach us at [email protected]

Response from GoPupSocksSep 17, 2021

Hello there Holly, We are very happy that the photo of your furry friend came out great and wish to have satisfied you with the material. We try our absolute best to make our socks as a novelty item but, at the same time, they can also be worn. We really appreciate your feedback, Rosie. We take our customer's review very seriously so we can improve our products and services. We appreciate and value your business. If you have any questions or concerns, email at [email protected]

Response from GoPupSocksDec 29, 2020

Hi there Eric! Thank you so much for your feedback. We are ecstatic to hear that you were pleased with the quality of the photos! We strive to create a product that our customers love and want to share with others. However, we are saddened to hear that you were less than satisfied with the quality of our socks and we apologize about that. Please feel free to email us at [email protected] if there is anything else we can do to assist you at this time.

Response from GoPupSocksSep 17, 2021

We are really sad to see that your kids are not going be able to wear the custom socks. We try our best to make them a novelty item but, at the same time, can also be wearable. Our company will take your feedback into account and improve from there. We are a growing company so we take our customers review very seriously. We appreciate and value your business. If you have any questions or concerns, please feel free to email us at [email protected]

Response from GoPupSocksSep 17, 2021

We are very happy to see that the photos of the socks came out great but it really saddens us to see that the material of the custom socks didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 17, 2021

We are very excited to see that you loved the custom blankets, Olivia! Your cats look amazing! We are saddened to see that the time frame took longer than expected, believe me Olivia, it was not our intentions to make you wait. I do want to mention that Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. we hope to better serve you the next time you shop with us and hope that you give us another chance. Thank you for your feedback! Contact email: [email protected]