customer
No gift card option? Ridiculous!
These were a gift for a friend who had recently lost her beautiful dog. I ordered his picture for the socks, which were eventually delivered after a number of weeks. I believe she likes them, but my disappointment has to do with your customer service. I paid the ridiculously high gift-wrapping charges on top of the absurdly high shipping cost (for one pair of socks!), but was unable to request a simple card or note to the recipient. Come on! Not even a note on the packing slip? Therefore I had to inform the recipient that she'd be receiving an unattributed gift. Very poor indeed.
Response from GoPupSocksSep 17, 2021
Hi Connie, I hope you are having a super day! I do apologize that were were not able to put a note on the packing slip or add one to your order. I know a sweet note would have been the icing on the cake for your friend. I hope she liked her PupSock with her precious Domino on them. Please, if you have any questions or concerns please feel free to email us at [email protected]. Have a perfect weekend! Betsy The PupSocks Team