GoPupSocksReviews of gopupsocks.com

3.429,446 reviews
Pet Stores
Atlanta

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GoPupSocks

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About GoPupSocks

GoPupSocks is listed under Pet Stores in Atlanta.

GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gopupsocks.com
Website: gopupsocks.com
Category: Pet Stores
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GoPupSocks reviews

Showing 2,153 reviews with 2 stars · Clear filters

Raakre
Jan 1, 2021
Not what I expected.....not as pictured.
These do not even resemble regular fitting socks. I would gladly send back for a refund! That’s a lot of money to end up with oversized and oddly shaped socks!
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team Saiyonna
customer
Jan 1, 2021
Not as timely as promised
Ordered these as Christmas gifts for friends with plenty of time to receive before Christmas, so I could then mail them out. They arrived the day after Christmas, 22 days after I ordered them. They shouldn’t have claimed that you would get them in 8-10 days if they couldn’t actually do that. When I emailed to see why they hadn’t shipped, I didn’t receive a response until a long time later, after they had arrived. When shipping isn’t free, you should be guaranteed to get it when promised. Also, for the price paid, I would like to receive a mock-up before production, so you can see if it actually looks good. The product material is strange and not at all soft and they look huge for the size I ordered. That said, it’s fun to have the picture I wanted on some socks. Never ordering again though.
Response from GoPupSocksSep 2, 2021
Hi Sarah, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. We sincerely apologize for the inconvenience this has caused you. It is never our intention to deliver a substandard product. We strive to always find and use the best materials when crafting our Socks. We are customer-focused and want to keep you happy. Please visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! Kind Regards, The PupSocks Team Shae 🐩
customer
Jan 1, 2021
Great design
Great design, awful customer service. Their customer service detracts from their great work. Don’t do it.
Response from GoPupSocksSep 2, 2021
Hi Stephen, I sincerely apologize for the poor correspondence on our end. In order for us to improve as a company, we take your feedback extremely serious. After taking a looked into your issue, I see we reached a solution and your replacement order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🐶
customer
Jan 1, 2021
Shipping Delays - No Socks for Christmas
The socks, though expensive, make a cute gift. My order was processed quickly and promptly "shipped" in early December. Unfortunately, "shipped" only means a shipping label was created and the socks sat in some Petsocks warehouse for over a week. A message to customer service went unanswered. Ultimately, the socks arrived after Christmas. Very disappointing.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
Kelly
Jan 1, 2021
I placed my order on Dec
I placed my order on Dec. 3. The shipping label was created on Dec. 12, wasn't shipped until Dec 21. My Christmas gift arrived Dec. 27. Could not contact anyone from this company. I received a boilerplate response each time which did not help at all.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
Cheryl
Jan 1, 2021
Great idea poorly executed
What a great opportunity to get multiple orders but sorry the quality was so poor. The socks fit so strangely that they are not fit for human feet. In fact kind of gross. The mask is not a safe mask. Barely covers. Huge disappointment for a great idea.
Response from GoPupSocksSep 2, 2021
Hi Cheryl, Thank you for your feedback! It is never our intention to deliver a substandard product. We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, I see we did come to a resolution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐩
customer
Jan 1, 2021
Not as expected
A little dissapointed in the quality of the picture, very grainy and the color was very muted
Response from GoPupSocksFeb 3, 2021
Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team Saiyonna
Kate J.
Jan 1, 2021
Disappointed ☹️
I was so very disappointed when my socks arrived. My order was double delayed due to late processing and slow mail. I was anticipating this family gift with very high hopes and when the socks arrived the material and texture and sizing was terrible. The socks seem cheap and uncomfortable. Maybe this material is required to get accurate photos of which I had no problem but these were not the cozy wearable socks I had hoped for. Before I received my first order I was so enthusiastic I ordered another set of socks for my sister and her family for her 60th. This was a wonderful idea but execution was not as hoped.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team Saiyonna

GoPupSocksReviews of gopupsocks.com

About GoPupSocks

About these reviews

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GoPupSocksReviews of gopupsocks.com

GoPupSocks reviews

Not what I expected.....not as pictured.

Not as timely as promised

Great design

Shipping Delays - No Socks for Christmas

I placed my order on Dec

Great idea poorly executed

Not as expected

Disappointed ☹️

About GoPupSocks

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

GoPupSocks reviews

Not what I expected.....not as pictured.

Not as timely as promised

Great design

Shipping Delays - No Socks for Christmas

I placed my order on Dec

Great idea poorly executed

Not as expected

Disappointed ☹️