customer
Initial correspondence started out less…
Initial correspondence started out less than stellar, but then the representative decided to make it right when called out. I feel that I was lied to about production time. Package just sat around for almost two weeks without being updated, and then suddenly appeared a couple of days after I had reached out again and asked for a credit. The picture that I was supposed to print out and give as a gift was totally unacceptable and I would have been highly embarrassed to do so. The blanket itself was a hit with the receiver, it was just a horrible process to go through to get there. I also don’t agree with the price charged for the quality of the blanket. I don’t know as I would order again.
Response from GoPupSocksSep 2, 2021
Hello there Rebecca We are saddened to see that the quality of the product didn't meet your expectations. We do appreciate the time you took to give us a review, it's a growing company so this helps us improve our company and service. Believe me, Rebecca, our intentions are never to deliver a substandard product. We want you to know, that our main focus is to make our valued customers happy. We appreciate your business! Also, due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. If you have any questions or concerns, please contact our experts at [email protected]