GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 3, 2021

Hello there Donald I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Donald. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we anticipated. I went back to the system to see if this issue was resolved with and it does seem that your customized product was delivered. I hope you are able to enjoy the product, Donald. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 3, 2021

Hello there Keely I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Keely, this is a growing company so this helps us improve our services. Also, due to the COVID-related delays and it being the holidays, the time frame was extended more than we anticipated. I looked back into the system and saw that you did receive your customized product and hope you are enjoying it. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 2, 2021

Hello Daniale We are really sorry for the delayed responses. Our customer service does try their best and works tirelessly to respond to the emails accordingly considering the high customer volume we attend to. We also apologize for the inconvenience the delay may have caused. I appreciate your great amount of patience, for that, I want to extend you a 20% discount for the next purchase you make with us. Just use TRUST20 on your way to check out. We hope you have a better experience the next time you shop with us. If you have any questions or concerns, please contact us via email at: [email protected]

Response from GoPupSocksSep 2, 2021

Hello Charles We are saddened to see that your customized product didn't meet your expectations. Our intentions are never to deliver a substandard product. We want you to know, Charles, that our main focus is to make our valued customers happy. We do appreciate your feedback because it does let us know how our company can improve. Please, if you have any questions or concerns, contact our experts at [email protected]

Response from GoPupSocksSep 3, 2021

Hi Christine, We are extremely sorry you didn't receive your order when originally expected. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. Our masks are one size fits all. I'm sorry if the quality of your mask wasn't up to par We a constantly improving as a company, and we appreciate your honest feedback and patience. With that said I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 3, 2021

Hi Deborah, Thank you so much for your feedback! We apologize that you were not pleased with the quality of your son's mask. We strive for A1 quality and hate that we dropped the ball with your special order. With that said, I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 3, 2021

Hi Lindsay, Thank you for your feedback! We are happy you loved the print of the socks! We strive for exceptional quality and hate that we dropped the ball with your special order. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae 🐶