GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 17, 2021

Hi Wendy, Thank you for your feedback! Besides it being the holiday season, COVID affected our shipping timeframes tremendously and for that, we sincerely apologize. We would also like to apologize to you for the lack of better correspondence on our end. Since we are a web-based company, we do not offer a phone number at this time. I'm am thrilled overall you were pleased with your product. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers in the near future. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Dorthy, Thanks for your feedback! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. We appreciate your business and thank you for your honest feedback. Because we are customer-focused, we would love for you to please give us another chance. Please go to Gopupsocks.com and use "Trust20" on any of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Christy, Thank you for taking the time to write a review! We are thrilled you found our custom socks to be cute! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your special order. Because we are customer-focused, we would love for you to please give us a 2nd chance. Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Kimberly, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for exceptional quality and hate that we dropped the ball with your special order. With dark animals, we advise sending a picture that was taken in great lighting. After looking into our system, we could not find any contact attempts. With that said, please email our support team directly at [email protected] so we can rectify your order issue. We look forward to hearing from you. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Nancy, We are thrilled we were able to provide a quick delivery during one of our busiest seasons. We are happy you enjoyed the picture quality on your custom socks. We are however sorry for dropping the ball on the over quality of your custom order. We make our socks with the intention of being a novelty socks but they can be worn. We take your feedback seriously in order to improve as a company. We appreciate your business and value you as a customer! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Mara, Thanks for your feedback! We are thrilled you loved your custom blanket. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We apologize for dropping the ball with your socks! We appreciate your feedback as we are constantly improving as a company. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Stuart, Thanks for your feedback! We are thrilled you were completely pleased with one of your socks! We do want to apologize for the issues you experienced with your order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempts. With that said, please email us directly at [email protected] to confirm your order issues have been rectified. We appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Hayley, Thank you for taking the time to write a review! We are thrilled you were pleased you found the ordering process to be easy! We are also glad you received your order in a timely manner. We do want to apologize for the issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempts. With that said, please email us directly at [email protected] to confirm your order issues have been rectified. We appreciate your business! Best Regards, The PupSocks Team Shae