GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 17, 2021

Hi Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. Unfortunately, transit delays are out of our control. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see you actually received your socks just a day after the holidays. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Danielle, Thanks for the feedback! We are excited you loved the concept of our company. We are however sorry for dropping the ball on the quality of your custom order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. In order for us to improve as a company, we take your quality feedback extremely serious. We wanted to ensure your order issues have been rectified, however, we don't see any contact attempts. With that said, please email us directly at [email protected] so we can reach a solution. We value your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Derek, We are delighted to hear you received your special gifts right before the holidays. We strive for exceptional quality and hate that we dropped the ball with your special order. In the FAQ we advise our customers to send pictures with good lighting and preferably a high-quality photo, in order to achieve the best results. We appreciate your feedback and hope we can create a better experience for you in the near future. Please email us directly at [email protected] if you have any additional concerns. We appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Jason, Thank you for your feedback! We are completely shamed faced we didn't deliver the quality of sock as expected. It's never our intention to send out a subpar product. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. We value your feedback and hope we can create a better experience for you in the near future. We appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Angela, We are delighted to hear you found our socks cute! Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your sock shaping feedback extremely serious. I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Zach, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. That was completely an unforeseen mishap, especially since your actual blanket appeared the next day! We are glad you took the positive out of a negative situation. In order for us not to make these fulfillment mishaps again, we take your feedback seriously. We appreciate your business as well as your patience and look forward to any future orders you may have. Feel free to contact us directly at [email protected] with any additional feedback or questions. Thank you for your positive spirit and we appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Stephanie, Thank you so much for your feedback! We are extremely delighted your picture came out perfect on your socks. I see you weren't satisfied with the overall quality of our socks and for that, we deeply apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. I can totally see how you felt the sock would be more of a dress sock based on appearance. In order for us to improve as a company, we take your feedback seriously. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Mary, Thanks for your feedback! We are terribly sorry our socks were big on your granddaughter's foot. Unfortunately, we don't carry toddler-size PupSocks. We are sorry for the inconvenience this has caused you. We take your sizing feedback extremely serious in the hopes of one-day toddler size may be available. I don't want that to discourage you from ordering in the future. With that said, I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐩