GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 20, 2021

Hello there, We are happy to see that the images on the custom socks came out great! We are a little sad to see that the material was not what you expected and for the long wait. We try our best to find the perfect material to sublimate the photos our customers send us. We try to give our customers a novelty item, but at the same time, they could also be worn. We will consider your feedback and try to improve our products. I do want to mention that the COVID-related delays and it being the busiest time of the year, the time frame was extended more than we expected. We hope you have a better experience the next time you shop with us and I encourage you to look at our other cool items on our website. If you have any questions or concerns, please email us at [email protected]

Response from GoPupSocksSep 20, 2021

We will definitely take your review into consideration and we deeply apologize to see that you received your custom socks that way. We try to deliver with care and in a timely manner. You a number one priority with us and seeing a smile on our customer's faces encourage to do better. We appreciate, respect, and value your business with us! If you have any questions or concerns, email at [email protected]

Response from GoPupSocksSep 20, 2021

Hello there, Our tails wag of excitement to see that you loved how the custom socks came out but our little puppy heart are broken to see that the material of the custom product was not what you expected. We work our paws off to always look for and use the best materials when crafting our puppy socks. We make our socks with the purpose of them being novelty items but at the same time, they can also be worn. Our pup team appreciates the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 17, 2021

Hi Katie, We are extremely happy we were able to meet your expectations with your custom blue CatSocks. We are, however, sorry we dropped the ball with your quality. It's never our intention to deliver a subpar item. We appreciate your feedback in order to improve overall as a company. We value you as a customer and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Jacquelin, Thank you for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. We make our socks with the intention of them being novelty items but they can be worn. We are glad you thought they were cute. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Carol, Thanks for your feedback! We are ecstatic that you thought your custom sock were cute. We are sad to hear we dropped the ball when it came to overall quality. We make our socks with the intention of being a novelty socks but they can be worn. We take your feedback seriously in order to improve as a company. We appreciate your business and value you as a customer! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Mike, Thanks for the feedback! I would like to sincerely apologize for us not following your clear instruction on how to crop your dog! It's never our intention to disregard a customer's request. I would also like to apologize to you for receiving a subpar quality item. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 17, 2021

Hi Laura, Thank you for your feedback! We are thrilled your picture came out perfect on your custom socks. We strive to deliver A1 quality and hate we dropped the ball with your order. Our socks are novelty items that can be worn. We appreciate your feedback in order to improve in that particular area. We value you as a customer! Best Regards, The PupSocks Team Shae