GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 7, 2021

Hi Senz, Thank you for your review! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence. We really do appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products in the near future. We appreciate your business and patience. Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksFeb 10, 2021

We are truly sorry for the confusion with our product intent, our PupSocks are a novelty item and may be worn if you choose. We are big on customer satisfaction and would like to rectify this matter at hand. You will be receiving a solution email from our resolution department shortly. Thank you for shopping with us this year, you are valued! The PupSocks Team - Ariel

Response from GoPupSocksFeb 8, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel

Response from GoPupSocksSep 7, 2021

Hi Mike, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempt, with that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We appreciate your patience and business! Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksFeb 10, 2021

​We are truly sorry for the confusion with our product intent, our PupSocks are a novelty item and may be worn if you choose. We are big on customer satisfaction and would like to rectify this matter at hand. You will be receiving a solution email from our resolution department shortly. Thank you for shopping with us this year, you are valued! The PupSocks Team - Ariel

Response from GoPupSocksFeb 8, 2021

Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [Trust20]. Thank you The PupSocks Team - Ariel

Response from GoPupSocksSep 7, 2021

Hi Byan, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 7, 2021

Hi Dianna, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. I'm sorry you didn't like the face placement on your socks as well. Since your last purchase, we have undergone a company revamp in order to produce a better experience in the near future for our Customers. We appreciate and value your feedback in order to keep improving. Please email us directly at [email protected] if you have any additional feedback or concerns. Best Regards, The PupSocks Team Shae🐶